Mount Gravatt, Australia
1414 Logan Rd
N/A
+61481209339
This business is a scam. I purchased a groupon voucher prepaid for 3 appointments. Drove 45 mins, arrived on time just to be told that I'm half an hour late and she is going out. I relayed the conversation we had when I booked it to her and she just shrugged and said it never happened. I had my son with me both times and even he said she has the wrong time. Does not honor booked and paid for appointments. Told me I had to re-book after I arrived at the correct time. Straight away, I said this had a scam. Do not waste your time or money!
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Iva, I assume the owner, is exceptionally rude and obviously does not grasp what customer service is about. I waited for 45 minutes for my appointment and she didn’t even bother to apologize. She then told me a whole lot of info was in the email she sent which it wasn’t. She thinks she’s doing you a favor by providing a service. The other lady working there (Jenny) is lovely but I refuse to give this awful woman any business. Also, my eyebrows look average at best. Don’t waste your time and money!
Had my eyebrows done and I'm absolutely thrilled with the results Iva is extremely friendly and professional And I will definitely be returning I would Highly recommend her
Got a groupon voucher for this clinic, then was worried when I read some of the bad reviews. However I was looked after by a lovely young lady, Jenny. The booking was easy, the appointment was great, and very relaxing. I'm looking forward to my next session!
Disgusting customer service ! Turned up ( to a house with signage on it) very confused as it was a residential house with no further signage ended up leaving and was accused of not showing up she then redeemed all 3 of my Groupon vouchers and refused refund! She then got mad at me for parking on her yellow half a meter long grass.... Stay away ! This matter has been reported to the authorities, because the amount of people she has scammed is ridiculous.
I got a scoop on voucher for eyebrows one month ago. I hardly got appointment for after a month. On the day that is,5/1/19 , when i reached the given address on the voucher after one hour travelling well before time, i found no one there and it was a house agrees with Lipderm clinical banners on it .I googled for the clinic and found it was in Mount Gravaet I kept calling on the number again and again but no body picked up.When i reached there , a grumpy lady yelled and snapped at me for being late for 15 min .I explained the wrong address on the voucher .She said it was her house address . My God. she refused to do my eyebrows and misbehaved to me .when i tried to reschedule she asked me for extra 45. Now i want my money to reimbursed as soon as possible . I am also going to contact Fair trade services.
Completely unsatisfied by the rudeness from the lady over there she was very rude and stared with an unpleasant glare and was trying to make me charge 45 for rebooking because I was late ( because the adress on the voucher I bought for 180 was the wrong adress ) . Very unsatisfied please make sure your employees are much nicer and write the correct adress on the voucher next time Actually I was 20 minutes late please stop wrongly accusing me of things that I have not done. I was displeased and disappointed by your service and that was the feedback I gave you now grow up and take the feedback and learn something from it. I have seen all the bad reviews about your “ clinic “ and I was not amused. We did not have a “good” chat I am trying my best to be nice and trying to compromise with you. Try stepping in my shoes for a day and see what it feels like to be talked to in that manner . I wish I had seen the reviews before. I just want to ask a question if I am lying than tell me are all these woman who wrote such bad reviews lying?
Jenny was lovely, beautiful face massage and thorough microdermabrasion and collagen treatment left my face glowing. I was slightly concerned after reading previous reviews, but after emailing, I was contacted within around 24 hours. I took a star off for lack of ambience. While everything seemed clean and tidy, it was fairly basic and wasn't as luxurious as some of the other salons I have been to Location is a little hard to find as it's at the back of some other buildings. Overall a good experience and for the price of the Groupon voucher, I can't really complain. Would go again.
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