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Liberty

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Melbourne, Australia

liberty.com.au
Mortgage lender· Gas Stations· Money & Insurance· Banking & Money· Financial Institution

Liberty Reviews | Rating 3.5 out of 5 stars (8 reviews)

Liberty is located in Melbourne, Australia on 16/535 Bourke St. Liberty is rated 3.5 out of 5 in the category mortgage lender in Australia. At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Address

16/535 Bourke St

Phone

+61 61131133

Accessibility

Wheelchair-accessible entrance

Open hours

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Andrew Lopez

Customer service is terrible, representatives brush you off if the enquiry is too hard. Customer service wait times are massive every time you call. My last phone call was for my rate to be reviewed. The representative I spoke too was not really interested or cared. Tried to deter me by saying there was a long queue to talk to the 'sales team' and to possibly try calling back later. Do not recommend them!

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Kat G

I'm just writing this because they've been in the news so other people will look them up. Firstly, I'm not a Liberty Financial (LF) customer so my review is not based upon my service but upon their alleged conduct including in the below reviews. If you are a customer of LF contact them early and where possible in writing (so you have a record). If they are unable to resolve your issue seek legal advice early from a lawyer with good reviews in banking litigation, the last thing you need is a lawyer to stuff things up (and they do). Better yet from a pro bono (free legal) service such as Consumer Action Law Service, Everyday Justice (Mills Oakley), Victorian Bar, PILCH etc. Also, keep your eye out for class actions as if enough people have been affected Maurice Blackburn, Slater and Gordon, Piper Alderman (or someone else) may start looking for people who are in your situation and these are done on a no win, no fee basis. There are specific protections under the law preventing predatory and unconscionable lending plus unfair contract laws, you need a lawyer so your situation can be reviewed qnd hopefully resolved. Best to you all.

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The Whittaker Family

I lost my job because of COVID and had to sell the car to pay off the loan, thinking I was doing the right thing, To my horror I was told by liberty that I need to pay more than 3400 in deferred interest on top of the loan amount and an admin fee. Absolutely ridiculous! I followed the process to dispute this claim by sending an email explaining it was urgent, no response so far. Liberty is happy to help you, as long as it doesn’t get in the way of them making money.

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Claude Catena

Liberty is the most dishonest mortgage company in Australia, how they are allowed to do business in this country still dumbfounds me. I do not know one person who has been approved with a quoted interest rate by them, loan is always at a higher rate when approved (not at quoted rate), these guys are just dishonest scumbags.

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Hamish Houghton

Worst lenders and interest rates. Ripping everyone off during a global pandemic

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Daryl Anderson

Would advise against using liberty as we bought a car 18 months ago for 24 k and now I want to pay it out and I still owe 34k to pay it out which is 10k deferred interest. Was not told this when done application was done Disgusting RIP offs

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Bradley Payne

Darrell was very helpful

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최미소

My husband is car loan customer now. We started the U-ber driver about 1 years ago. At that time we were no experience for the job when i and my husband bought new car at a Honda office. They introduced this car loan company. I realized that is too high interest car loan after signed to buy a new car. So We have no way to cancel buying the car. They said me “you can fix the interest next year now we can’t any more low interest.” Also the set up fee was too much expensive.I didn’t know that because it was first time borrow money for us.And the document sign was online sign. So we can’t see detail. But now i contacted them because we have credit over 1 year job experience and at the moment my husband was decreased the our earning cause Covid19. One of staff told me we can’t reduce the interest. it was fixed rate and you were signed. Also she asked me how much do you get from Centrelink like investor about my private expense. How much do you spend for food per month..... I was very upset to do their behavior. I borrowed about15000. But we have to pay 23000 for 5 year. Think about before car loan or home loan.

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