Laverton North, Australia
55 Cherry Ln
N/A
+61 288894444
Wheelchair-accessible entrance
I used SMB Melbourne in March 2020 to transport a Camry to Sydney. When i dropped the vehicle off we went over the car together to capture any damage. We recorded the chips, dents, scratches and I was satisfied with what we recorded. Two days later, when the car is being loaded, I receive a call about a crack in the mirror which they weren't aware of, and to be honest neither was I, as there hadn't previously been any damage to the mirror i had been aware of. They loaded the vehicle and sent it to Sydney. When the vehicle arrived in Sydney the mirror had significant damage to the mirror and held on by duct tape! Following this we raised a claim, to which SMB stated that because we received a phone call 2 days after dropping the vehicle off regarding the damage, we had therefore apparently known about it, even though it was not captured on the document. They also kindly noted that any claim has an excess payment of 800! Very dishonest approach/tactic used by this company to avoid paying damage which appears to be clearly the result of forgetting to fold the mirrors in when loading the vehicle. This would be less of an issue if SMB was honest and up front about this, but the fact they refused to acknowledge that this occurred on their site and blame the customer demonstrates enough to me how this business operates. We disputed this with SMB, and also requested the procedure/form detailing the process for loading the vehicle. At the time of writing this review, we are still yet to hear back from them after over 2 weeks. I recommend look elsewhere when transporting your vehicle. Although cheap, the dishonesty and vehicle damage doesn't justify the reduced cost. Save yourself the time and headache.
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Careless with your vehicle. Arrived with several scratches and marks. DO NOT USE!
Fast, friendly and efficient
Very frustrating experience. Transported my precious 4WD from Brisbane to Melbourne. Took much longer than either the agent or SMB's website described. They broke the roof rack and dented the roof and despite clear before and after photos showing the damage refused to take any liability, and took 6 weeks and several emails to finally tell me that. I'm planning on contacting consumer affairs. Don't use these guys, it's not worth the risk to your car
Do not trust SMB to take good care of your car. They are terrible at communicating to their customers. My car took 18 days to arrive in Melbourne when they told me it wouldn't take any longer than a week. They also badly damaged my car and are refusing to take my calls in regards to getting the damages fixed. Currently taking them to court.
Took almost 4 weeks to get a car up to NSW when told up to 8 days. Pathetic service! Will not use again!
Great service, great people.
Was a bit worried about shipping my car from Perth to Melbourne reading some of these reviews however I had nothing but a great experience with this company, reasonably priced and one of the only transport places who offer some sort of warranty on your car! The ETA was 15-20 working days and came in 12 replied to emails quick with all my questions and Car came with no starches or dents at all just a bit dirty as expected. Overall great experience differently would recommend shipping your car with this company!
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