Richmond, Australia
419 Bridge Rd
N/A
+61 394214950
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
I have been a customer of Laundrymutt for about 3 years and I really enjoy taking my dog there for grooming and the DIY bath service. The owners and staff are always pleasant and helpful and genuinely care about the animals. The quality of grooming is the best I have experiences and over the years I have taken my dog to 10 or more groomers/washers and paid a lot more for an underwhelming service and result. Small business' like these need to be supported as their service and level of care always outweighs the big franchise store models. Keep up the good work Laundrymutt team!
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new bed for Abi from Laundrymutt he loves it :)
I purchased an item from the elderly gentleman, Nick, whom I believe to be the shop owner. Nick is not a pleasant person to deal with. He pressured me to buy the item by talking non-stop while I was considering whether to purchase, even after telling him that I needed some time to think. What's worse is that in his attempt to seal the deal, he told lots of lies about the product, which I only found out after making the purchase. There is a clear line between making a sales pitch and making false statements, and there is no doubt that he said those things knowing full well they were false and yet did so without caring. My advice would be to avoid this store, particularly if you see Nick manning it. There are many other places you can go to get similar items where you will have the peace of mind to consider your purchase without pressure and lies breathing down your neck.
Please bother. I saw some less than positive reviews and felt inclined to respond with my long overdue review and gratitude for this small family owned business. My wife and I were new to Melbourne and jumped on the idea to get a dog. They provided us with great advice as new pet parents, steering us to the best quality dog food and pet supplies. They’re daughter loves our pup as her own and has acted as an incredible dog sitter, allowing us to continue to explore this new city. Thanks team. I love the family environment. Our dog can’t walk past without saying hello!
GREAT place! These legends have the midas touch! They left my sweetheart Nellie smelling like roses. The old bloke is a bit eccentric but great for a chat. He made personal comments about my shorts and a spot of dirt on my schnozz, which fortunately allowed me to remove the dirt and move on with my day. Nellie has been twice now.
Top shelf products and exceptional service. Their knowledge concerning your fur babies are vast and diverse. Highly recommended.
I went to buy some rabbit items, very knowledgeable staff extremely friendly. Was sold a few items and realise I was over charged on one of the 5 I purchased. I contacted the shop and was offered a full refund which I received the next day, greatly appreciated, they acknowledge an error and rectified! Great little find on Bridge Rd for pet items. Thank you and will be back.
Took my dog for a groom due to severe matting. The resulting groom was excellent, it didn't have to be as short as I thought it would be. Very impressed with the staff One thing I wasn't impressed with was an extremely abusive customer who threatened the manager/owner indicating he would trash his business in an online review I commented on this (which I probably shouldn't have done) and was treated to a colourful barrage of language. A simple mind your own business would have been sufficient. you
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