Launceston, Australia
80 Tamar St
N/A
+61 363318200
Wheelchair-accessible seatingWheelchair-accessible toilet
Kylie from Europcar Launceston was fantastic. We hired a Car for 7 days and on our 4th got told we had to hotel quarantine in Launceston due to T4 Melbourne Airport being made a covid hotspot. Got to speak to Kylie directly and we made some arrangements, her effort and understanding was excellent. Thanks
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Efficient staff
I have used europcar overseas and here in Australia however I will never be using them again, We picked up a car from Launceston airport that we had booked for 6 days, we were then informed That our car was late arriving from Perth so we extended our hire car for another week. On returning the vehicle to the city office a europcar employee looked over the vehicle and Informed us everything was ok and we could leave, 3 hours later we received a phone call to say that there was a chip in the windscreen and we would need to do a statement, I assured them there was not a chip in the windscreen when we handed back the vehicle and if there was the employee would of noticed it immediately due to its location as we saw on a photo sent by europcar. We have now been informed we need to pay 132 for a chip caused by someone else’s incompetence Not happy and will never ever use again.
Staff was very helpful and efficient
Great service and very friendly
Very easy pick up and drop off. Only 1 staff member there and he was busy but very efficient. Would definitely recommend this place.
Arrived for my 11am booked car. The staff member said it hadn't been cleaned or prepped yet. By the time he said it was ready, it was nearly 11:45am, and by the time paperwork completed around midday. As I left, there were at least three different customers waiting too. They should definitely have more than one staff member on duty at that time; totally unfair on the one staff member who was under the cosh.
Getting the car was a little confusing, dropping it off was fine. They have billed me but haven't sent an invoice. I've tried calling multiple times at different times but nobody picks up the phone, it's incredibly frustrating.
Deli
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Wheelchair-accessible seatingWheelchair-accessible toilet