Kunda Park, Australia
25 Enterprise St
N/A
+61 1300723844
I've never written a negative Google review in my life, but I am compelled to do so after my horrible experience. I sent a few boxes from Sydney-Sunshine Coast with Grace. Claudia was extremely helpful in booking the service but that's where the good service stopped. One of my boxes was not delivered. I was told to phone the Grace offices and was palmed off to different people, with no one taking ownership and basically saying bad luck. I spent hours on the phone trying to get someone to help. It was the simplest of jobs, moving a small number of boxes. Sydney mentioned they had video footage of the box being loaded. It is impossible to understand how a box can go missing with video footage unless it was stolen. I feel like writing a review is the last resort as I am so upset a box of personal items has been lost and I keep getting ignored by Grace asking for help. After this disgraceful customer service experience, I have asked for a refund and I feel that is the least they can do. It has been a week and still no response.
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Wonderful staff who worked hard and took great pride in their packing. They delivered on the coldest foggiest day and were on time. Thank you for your efforts.
We had obtained three quotes for our move within the sunshine coast, Grace were extremely competitive Kim was extremely efficient and accurate in quoting , with over a hundred boxes and considerable furniture Grace used two containers, nothing was to much trouble all staff were great, every thing happened as promise. We would highly recommend Corie and his team and would use them again, but not to soon I hope
Very pleased with service. Thank you Grace.
We had a pickup and deliver all in one day and the two guys who did all this work were fantastic. They both took care and time in handling and delivering our furniture without an incident. I highly recommend Grace for all future removals for anyone.
We have moved plenty of times, but Grace Removal Group would have to be the best with pricing, care and organisation. they i have come across .Definitely five star service
Grace removals surprised me with their quote. It was the cheapest of all quotes I gathered. From Kim giving the quote and lots of advice to Gary and the boys for the pick up and delivery it has been a smooth pleasant process. All staff were friendly, courteous and full of help. Great job
Great service from the team, responsive to emails and calls for information. The team during my move was fantastic went out of their way to make it a stress free move. They were extremely helpful in helping me set up my new home.
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