Kenwick, Australia
1763 Albany Hwy
N/A
+61 894920600
Happy with the ongoing support and customer service. Overall happy with the outcome. Cost of fencing, paving, landscaping ect adds up
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Superb service on getting my practical dream pool put in before summer. Always recommend Freedom
Great pool and after sales service is great
Friendly, super knowledgeable and honest staff, went in to look for spas and the guy explained everything for us, no BS.
Fantastic service from the office and installers, kept us informed all the way in a seamless installation.
Ignorance and poor quality, nothing was done as agreed, mess left and job never finished properly. Priory to start I met boss personally in his office, discussed access, position of crane, I had to use courtesy of my neighbour to set it on his yard. Pool was full of algae and stain on walls, I stressed it needs to be cleaned properly. When it came to work they ignored all requirements, destroyed my neighbour’s lawn, smashed plants, left tons of sand all around, filled water without cleaning pool first, tried to put kilos of algae through new filter, dried stain was left on walls, never rubbed out. When complained I was fobbed off with ignorant and offensive comments. When pushing to return and sort the issue, manager threatened me to report to shire for keeping fence opened. Sick of dealing with him I finished job myself, weeks later one side started to sag in the middle, obviously ground was not prepared properly, water puddles on deck and it’s just within a few weeks of using, who knows how it goes later. Highly un recommended.
go Else where you won’t find another company as big of a joke as this one, they have cost me thousands on top of their original “quote” by making us dig a hole that was so much bigger it required 50 extra cubic metres of sand on top of their already estimated 50 cubic metres of sand at a extra cost of 2000 to me as well as the extra labour to dig this hole in rock, offer no discount for this inconvenience then try charge extra money for having they bob cat waiting on site to deliver more sand because the hole couldn’t even be half filled, every one of their sub contractors sent out said they are the cowboys of the pool industry and I wish I had have done my homework, avoid this company they are scum.
All is ok until it isn't...then It's hellish.
Deli
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