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Freedom - Moore Park

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Kensington, Australia

freedom.com.au
Furniture store· Bed shop· Kitchen remodeler· Mattress store· Outdoor furniture store· Sofa store· Home goods store· Lighting store· Office furniture store· Rug store

Freedom - Moore Park Reviews | Rating 2.2 out of 5 stars (8 reviews)

Freedom - Moore Park is located in Kensington, Australia on Todman Ave &, S Dowling St. Freedom - Moore Park is rated 2.2 out of 5 in the category furniture store in Australia.

Address

Todman Ave &, S Dowling St

Phone

+61 293138211

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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Georgia Gibson

Is this place a joke? I ordered four dining chairs with a 1-2 week collection time frame, but the woman in store told me "they'll come within a wee". After a week, I called to ask where the chairs were and they said "oh! they're here waiting for you. they're all ready!" Even though I received no message or email notifying me that my order was ready. Later on, they call me back to let me know that actually only three of the four chairs were ready and that the fourth chair was another two weeks away (despite them all being ordered together). Now, two and a half weeks later, I call to ask where the fourth chair is and again they say, "oh! it's ready for you to collect now!". Again, I received no message that they were ready. Total mess. On top of that, the chairs that we ordered were absolutely impossible to assemble. So fiddly. I can't believe IKEA gets a bad wrap when furniture like this exists. We almost returned them because we couldn't put them together, but decided to persevere because we didn't want the headache of dealing with this store again. I wish I could give this place zero stars.

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Tommy Milano

If there is an option of giving 0 star I would. Very bad customer service for such expensive products. Ordered a buffet and was told it would take 3 weeks to arrived ended up waiting for 5 weeks. Worst part is there is no communication between the company and customer. No one has contacted me to inform that there is a delay. Finally got it delivered on last Sat, paid 1300 for and item and it was all smashed on delivery. It's now sitting in the middle of the living room in my tiny apartment waiting for pick up. There is no phone number any where to contact. I went straight to store on Sat to ask for help and was told to lodge a damage claim online because it has to be done directly from head office. Was told some one will get in contact on Monday and yet still have not heard anything. I seriously think Nick Scalli or even IKEA would have a better customer service than Freedom. Thinking going to freedom and spend 3x the price compared to those affordable brands would get you better service but not. At least put a contact number on your website so people can call and get things done. My 20months old child had hurt himself because of that broken unit in the house.

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Jamie Ch

one of the worst experiences I've had, I bought before other things from freedom (other store) and the customer service was perfect, today we went to buy a couch and mattress we were waiting for someone to help us, surprisingly who spoke to us was the store manager and I wished we didn't have to speak to her one of the rudest people there, completely the opposite from her sale advisors( she has to learn customer service from them), she was literally screaming in my face and she introduced herself as the store manager as if I care (what a shame). when I tried to give her feedback that she's not meant to speak to people this way, she said "maybe this is my voice", she didn't even apologize. I left the store and I was disgusted, never going back there.

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Dinah Moore

Freedom Furniture Moore Park delivered a damaged Bed Base in December 2020 Its now 3 Months and I have had no update as to when it will be replaced. The Freedom Support Centre apparently closed their Customer Phone Support in 2018 My experience has been they DO NOT reply to emails except an automated email that says someone will hopefully call in a week But no one calls. Moore Park Store has advised me there is nothing they can do and I cant contact the Support Centre I will never buy from Freedom Furniture again as a business that treats its customers like this.

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Penny Christie

I always get great service from the friendly staff at Freedom in the Super Centre in Moore Park. I have bought lots of products like drinking glasses, curtains, dining tables, lounges, chairs, coffee tables, bedding, quilt covers, artificial flowers and plants, bathroom and bedroom accessories and lighting. It really has almost everything you can think of and way more you never thought of. I also get an extra discount through their membership program which works out perfectly for me. #letsguide

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Felicia Charman

Terrible experience from start to finish with my online order. Ordered a sofa and money was immediately taken out of my account but no order confirmation sent. Followed up a few days later and order hadn't been processed. Delivery was meant to be 3 weeks and still hasn't arrived 2 months later, zero communication received. Only received updates when I followed up on the live chat and received poor customer service, informing me of delays with no details or confirmation of when my order would actually arrive. Finally was able to book in for delivery for today (after paying for Saturday delivery) and was meant to arrive 7-10am, had to call when order was a no-show and was informed they can't get in contact with driver and he hasn't even begun deliveries today.

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Jeanie Smith

The service provided to me by Hayley and Terri at Freedom Moore Park has been exceptional. They organised a very difficult lounge exchange and delivery for me recently. Im extremely grateful for their constant communication and helpfulness which alleviated all my stress. I can't thank them enough!

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Hwee Ling Ng

I am extremely disappointed in the service provided by Freedom. My partner and I made a large order including bedframe, couch, ottoman, bedside tables and a coffee table from Freedom in August 2020. We were told that our orders will arrive from 12-16 weeks, and so we patiently waited. Understandably with the current pandemic there has been multiple delay times for most of our orders. 1) The couch we ordered was delayed and when it finally arrived there was a water stain and a burn stain on it. There was no direct customer service line and we had to submit a claim form for each correspondence we had with the claim team. They have sent, not once but twice for a service team to try and clean the stain and eventually decided that they will offer for the couch to be replaced - in at least 8 weeks time. 2) The arrival time for the bedside tables and coffee table were also severely delayed. I received a text message saying the bedside tables are ready to be picked up and when I arrived, they told me they only have one available for pick up. The arrival of the coffee table was again delayed for another 2-3 weeks. They apologized and assured me that my order will be delivered for free by the end of December, if not early January. There was no communication or follow up at all during this period of time. I have to make the initiative to follow up with them MID January and was told that they still only have one and that they will NOW organize for the product to be sent to the store from the distribution centre and I can expect it to arrive in Mid February. 3) My Ottoman was the same case with it being delayed again and again without any form of communication from them. This is my first experience with Freedom and thus far it has been very frustrating and disappointing in the lack of communication, poor service and false promises.

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