Sydney, Australia
188 Pitt St
N/A
+61292211220
Usually whenever I come to the flagship store, there is always an issue. For example, not giving me reward points when I used my birthday voucher or providing less samples than other Innisfree stores. That's why I stuck to going to the Chatswood branch. However I returned here a few days ago and was greeted by the nicest and most helpful store member, Jocelyn (Assuming that's her name since it was on my receipt). She helped me choose new products that would work better on my skin and helped me with my purchase. She told me about some VIP benefits that I was never informed of and gave me reward points even though I used my birthday voucher. Would definitely come back here if she's working :)
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Good customer service. I can get a feedback about my skin condition from staff. She was so kind . I can decide easily what I need one . And after buying , i am satisfied with item which I was recommended in store. Good pact. It’s fact . Just kidding haha. It is 35.
The staff (Edith) is knowledgeable and patient. At the moment, Innisfree is offering - purchase eye cream and get three (3) different types of day cream samples. Good value!
My shopping experience was so disappointing. I tried to purchase an item but they said that they didn't have any cash as change and apparently now they only accepted card. Leaving the store empty handed was so disappointing for me as I was so excited to get the green tea serum but couldn't purchase it. The lady at the counter was very dismissive, disappointing customer experience. This was at Chatswood Westfield
As soon as you step into the store, you are overwhelmed by the pleasant aroma. Then their nature inspired interiors will wow you. They have a handwashing area near where you can try out their wide range of eye shadows so you clean your hand after using it as your colour palette. Staff are helpful in a calm manner (not the obnoxious way some do) and super friendly. Don't forget to join their membership and get a free welcome gift!
As always very friendly service. We actually entered as the store was closing and were still permitted to browse. Thank you to the lovely staff who helped us.
Neat store, skin care products available for men as well
Good products But NOT good service.! Ignoring customers. Me and friends went into QVB store today staff members just busy with chatting, laughing to each other. No one wanted to sell the products So we walked out and bought in L'Occitane instead.
Deli
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