Hurstville, Australia
3/110 Queens Rd
N/A
+61 295704646
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible entrance
The guy with the big tattoo on his arm was really rude. It got annoyed of me asking questions (im a newbie myself) and he just stormed off . The younger guy was very helpful, he definitely carries the whole customer service in the store! The 2 stars are just for him, the other staff needs to work on his attitude!
like
Their staffs and their service was amazing. Helped me get my first nano tank, the soil, plants and everything else. Recommended the best things for my tank and was really honest about not adding Betta immediately.
The staff were friendly and helpful. They had a great range of fish (both fresh and Saltwater) and a decent amount of plants and corals. They also had a lot of dry products.
I like the set ups and atmosphere inside the shop but the guy at the counter needs to be more helpful to the visitors as they are there to ask for opinions and advices as a newbie like myself. Or is it the boss not treating them right making their life harder to provide good service to the customer? Whichever it is the boss needs to address such issue if he or she really cares about his business reputation. However the youngest Asian male staff was super helpful and pleasant. So thank you and the star is purely because of the dealing with you.
Perfect service and boys know what they doing
I have been to a lot of Sydney aquariums. This is the best one yet. Great service and CLEAN! Something a lot of other aquariums are missing. It also has a great range of fish and accessories. It has everything. Great Job guys!
Nice selections of supply and livestock. It’s good if u know what u need and what u doing. But if you are a newbie or need help, don’t count on the staff, they are too impatient to help. Four stars for shop, no star for the staff. Really need to work on the customer service skills. Poor customer service will drive all your new customers away.
Amazing shop for reef fish, corals and supplies. Knowledgeable staff provide excellent service without ever rushing you! Highly recommended
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