Hume, Australia
44-50 Sawmill Cct
N/A
+61 262258500
Wheelchair-accessible entrance
Easy pick up service. And fast too. Friendly staff. Don't call the number as it redirects to call centre. Open weekdays 8-5pm ?
like
Nice work on the Ikea delivery Toll! Didn't realise I had to put the plates together myself too. Allen key won't fix this mess
Poor service from Toll. No knock or doorbell rung, just card to say ‘sorry we missed you’ on 2/12. Rang 22/12 to check where to pick up parcel and initially told they need 24 hours to locate parcel in depo before I can collect even though card indicates they called in at 0916 and I rang at 0930. Had to ring back as was disconnected on phone and now told 24-48 hours to collect parcel and not able to tell me if it will be ready before Christmas. None on this information on their card so lucky didn’t waste my time to drive out to collect it. So frustrating!!!
I would advise not to use Toll. If they try to deliver and you are not home you have to go to the depot to pick it up and they threaten that they will send it back to sender if you don’t go to the depot within 7 days. I rang them to ask what time the depot closes and they wouldn’t give me a time and said “some” depots close at 5pm. To bad if you work till 5
they would not leave the parcel at the house because it needed someone to sign for it, and they could do nothing without a signature even after I gave them the authority to leave. so I had to go out of my way to make sure someone was home all day! and after all that, THEY DID NOT EVEN ASK FOR A SIGNATURE JUST HANDED IT OVER.!!!
the attitude of the reception lady is good. Delivery service sucks
Absolute poor customer service from end to end. Never use Toll
Worst post company operating in Australia. Delivery guy does not knock the door and just leaves the ‘Missed delivery card’ by the door all the time. Then the website has technical issue so does not allow us to track post or reschedule for delivery or pickup. I called the number on the card to reschedule and they can’t even track their own parcel with their own system. I felt disgusted by their service and decided to pick up the parcel from there collection point myself then they tell me they can not provide the location of the collection point unless they have clarified the customer’s parcel is currently at the collection point. What a JOKE. Now I am just waiting for a parcel that I do not know when it will come. ANY BUSINESS CONSIDERING DOING CONTRACT WITH TOLL, DO RECONSIDER.
Deli
The best companies in the category 'Deli'