Hornsby, Australia
5/51 Leighton Pl
N/A
+61 405396375
I ordered a large canvas print on the proviso that 100% of my money would be returned if I was dissatisfied. The print was delivered within three weeks but OMG I was disgusted at the poor quality. It was totally unsatisfactory and packed in an appalling manner with two bits of cardboard stuck together and no frame protection. The process of receiving a refund has been disgraceful (I did not receive a 100% refund) and I intend to write to the Department of Fair Trading to make a formal complaint. Order from this company at your own peril. Save your money and invest with a reputable supplier. You have been warned.
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I ordered a poster through Picture Store and did not receive it or hear back from them for more than 3 weeks. When I emailed to enquire where the poster was, Richard (from Picture Store) said that he had sent it and gave me an Australia Post tracking number. I followed this tracking number up with Australia Post only to discover that it did not match my address. I forwarded all this info to Richard and he told me that it was not his problem. So, I have no poster, no refund and have wasted a lot of time dealing with a company that has no customer service. I have since been able to order the same poster on Amazon at almost half the price and it has arrived within a week. I would certainly not recommend Picture Store!
Bought Marilyn Monroe 7 year itch picture, very happy with quality and service, Richard was extremely helpful, responded to my calls and answered all my question, provided tracking for picture. very happy with service and picture, would recommend using this business. thank you Richard
Ordered some prints 4 months ago and was sent the wrong order. No response to emails. When I eventually made contact by phone, Richard promptly organised for the wrong print to be collected but the prints I ordered still remain undelivered despite twice now being promised that it would be sent out.
Such a commendable store that offers high quality prints and frames. I was so impressed with my block mounted print which arrived at the perfect time! I really recommend this store for thoughtful gift ideas, home decoration or other uses due to their cooperation and flexibility. Would gladly shop here again
I ordered a famed print from this site, it did not arrive.I paid 182.00 for this for my wife's birthday but it did not arrive so I felt very bad as I did not have a gift for her. I did get a tracking advise but it disappeared from my email. Do think twice before ordering from this company. Have a look at their address on google earth, Its a Crap suburban house.
dear Shane we receive your order 04/05 for print and frame {Usually ships in 5 to 10 business days} for print only and 4 days for frame your order shipping date 12:53pm Fri 13 May your order Awaiting Collection 7:11am Tue 24 May Delivered 3:43pm Thu 26 May thanks for your order and we are very sorry for delay from Au-post today received massage from Shane thanks Shane Maged Ibrahim is a very trust worthy man. I ordered a picture from him but Australia Post damaged it. He sent me a replacement even though it was not his fault. I highly recommend his company. Shane Tyrrell 07/07/16
Ordered a poster three weeks ago and it still haven't arrived. Not happy considering their website says ships in 1 day
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