Highton, Australia
18 Barrabool Rd
N/A
+61 352430077
When my immunocompromised cat started showing signs of being unwell on a Sunday I was relieved to find somewhere that was open and with good hours too. The vet who saw us was absolutely lovely and spoke kindly to my nervous little girl. They even followed up by calling the next day to check up on how she was doing. Thank you for caring for Elena :)
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The team at Vets of Geelong - Highton Clinic were just so professional and lovely. They really care about their patients and customers, they are just amazing providing a courtesy call to check up on my pet and even sent a handwritten personal letter with some items that come along with it! All in all so so amazing and could not recommend enough! You really care about your customers.
In addition to providing great care the clinic is extremely welcoming & showed genuine concern for my dog. Staff even assisted me to lift my 30kg dog into my car. The follow up is excellent - really good customer service.
The reception staff ladies are lovely. The treatment of my fur baby failed expectations however. Nurses and vets are not on the same page as I received conflicting information on my pet's progress. Key concern: communication. Amateur hour mistakes were repeated after surgery. This resulted in more bills and unnecessary pain. At times I felt customers were there to fund a new building, not suffering animals. Please. Less commercialism, more care.
Amazing staff, service and good pricing. They were so good with my fur baby, highly recommended.
The team were fantastic with my dog, treated him as their own dog. Dr Annie and Rachel and the whole team were brilliant with him.
We had a wonderful experience taking our puppy, Baz, to the Highton clinic for his first round of vaccinations. The vet who looked after Baz was very friendly and helpful. Our puppy was treated with great care and we (first time dog owners) left with all of our questions answered. Baz got plenty of treats and can’t wait to go back!
I had never been to this vet before but had to take my very old sick cat in last night. Reception was nice and helpful, I booked an appointment easily and drove to the clinic, the vet that saw me was was very kind and gave me all the information that I needed. Sorry I can’t remember the vets name but he was thoughtful and what was a sad night due to how sick my poor cat was, was made easier and by their professional manner. They did all this will be covid safe too. I would recommend this vet practice. Thank you
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