Helensvale, Australia
Shop 1032/1-29 Town Centre Dr
N/A
+61755193777
Bought a locket for Christmas and it was faulty, never even wore it only tried it on. Tried to return it for a refund which complied with the ACCC and she told me that it needs to be deemed faulty 3 times, she called my partner “dude” and raised her voice numerous times. Refused to show me the paper work from the ACCC where it says it needs to be faulty 3 times even though she boasted she just finished her training with the ACCC. she shouldn’t be manager as she can’t defuse a difficult situation without being extremely unprofessional. As someone who runs a department in retail I am disgusted in the service she gave me. I rang ACCC and they confirmed that they have no association directly with gold mart and they only regulate general consumer and business law so she was slandering with false information. Went to Southport gold mart and they sorted straight away. Think twice before going to Helensvale, product range is way better at Southport anyway.
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Would never recommend hopless is just an understatement, what a store filled with people who don't know anything (this is a guy btw) but i know my basic stuff. Been in there twice to try exchange a gift i had gotten. First time they told me the can't do that, so i rang the store i purchased it from (robina) they told me u can exchange it any of our stores so i haf head back to Helensvale Westfields to tell them and they told me "sorry you have to go to the store you bought it from" so enough was enough took it back to robina (out of my way) sat in traffic just to get told from them i could of done it at any store and they exchange it for me
They were nice and said hi gave me options and didn’t get annoyed if i didn’t like what they had shown and ended up with what I wanted
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