Preston, Australia
52-56 Mary St
N/A
+61 1300 428 364
They dumped their client in our house without ever supervising their client's conduct. We ended up having to evict their client from our house. The client left behind a lot of damage to the property and heaps of belongings. Haven Home Safe did not take a single step to rectify the problem they caused. They simply walked away and left us to sort out the mess with their subtenant. They can't even be bothered to reply to the correspondence. Horrible and totally irresponsible company. Only think about themselves. Never rent your property to them.
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Unhappy disappointed treated rudely no help
They have been great with cheaper accommodation and their units are really nice, mum and I love our little unit very modern and well maintained
If I could post 0 stars I would. What a disgraceful service despite desperately needing housing assistance or just a appointment to speak to one of these people, but apparently i don't even qualify, when they haven't done an intake assessment/appointment. Liviing in fear with violence below me in a dangerous area with a young child, they were unable to assist me... what a joke. Thanks for nothing. No wonder so many women and children end up homeless or dead.
Do not even waste your time with these people. They are very unprofessional, rude, they don't contact you back and they don't want to help you. I cannot believe this is the type of service that is funded by the government. It's an absolute disgrace.
I would give this place negative 5 stars if possible. Horrible customer service and overwhelmingly inefficient. Would rather be homeless than have to deal with the assessment officer A'Savvy again. Strung along for 3.5 weeks and rejected despite earning half the maximum income level. Will be taking this complaint further.
This service is not helpful at all, they do not provide any support, very unsympathetic staff.
Seeked help from Haven and my partner and i are both homeless with no friends or family to go to. The staff were very rude and downgrading towards us. They said they could not be of any help to us.
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