Hampton, Australia
579 Hampton St
N/A
+61 395987888
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Slight delay in delivery due to Covid-19 (understandable). Responsive to calls and emails with delivery on promised date.
like
Exteamly poor customer service, some of the laziest and incompetent people I have ever experienced. Do not buy anything from these people. Actually am a real person, you do not reply to emails, you took over 13 days to post an item which was supposed to be express post same day. And even this was only done after you received a cancel this order through PayPal. Would you like me to post con note numbers and invoice numbers if I am not a real person? You need to wake up to yourself. I don't think you have any worry of covid -19 shutting your business down, you seem to be doing a fine job of ruining it yourself.
I wish I read these reviews before I ordered. Placed order 1st March, was advertised as express delivery now late on the 17th and no update and 2 emails sent with no reply. Now need to go to my bank to stop card payment. I thought it may just be a delay as I understand this happens but reading emails it seems this is normal practice.and many don't get resolved.
Rating has been changed to 3-stars. Originally I didn’t hear from HTA for over a week after purchasing a watch band; however, since writing a poor review they made contact and even helped our with an exchange.
BEWARE - ordered garmin watch 24 Feb. Nothing has arrived. Multiple emails and phone calls unanswered. When I did get through it was stated the stock was on delay from Garmin, and then 3x that it was being sent to me but just missed the post cutoff and I would be getting the tracking number emailed to me the following day. Still nothing. Have raised a dispute with credit card and Consumer Affairs VIC.
I’ve bought items for HTA over the years and have been very satisfied with the help I have received. Will continue to do so.
Bought and paid for an item, three weeks later no item, still no refund. There are many great online bike shops, please do not buy from this shop, they are horrible to deal with.
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