Parramatta, Australia
255 Church St
$$$
+61 296355552
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Repair services
Gino Musico was super helpful and patient. Wasn't planning to buy, but I ended buying a well priced guitar that was perfect for me. Also appreciate the honest advice. Definitely recommended!!
like
Great atmosphere, service was good and walked out with a new guitar can't say more than that shout out to Bronson
The guys at the store were more than happy to let my try 4-5 different high end guitars so that I A/B them and find the one I wanted, I was allowed to spend as much time I wanted trying them out without any interruption. When I decided on my purchase the staff looked up the cheapest price and matched that. Was more than happy to purchase from the Guitar Factory and will certainly buy from again.
Good service. Allowed me plenty of time to try out a few different bass guitars and even hooked me up tot he same amp I have at home. Only reason for not 5 stars was that they adjusted the action slightly for me, but I had to do more adjustment when I got home as there was a bit more fret buzz than necessary for the adjusted string height.
I am so impressed by this store and the level of service provided by Lyle when I came to GuitarFactory to look at keyboards. Prior to coming, he answered every question I had over email and phone call. When I came in the store he remembered exactly who I was and what problem I was trying to solve. He did not hesitate to provide any assistance when we were testing keyboard options and proved to be very knowledgeable in the domain. Thank you Lyle. Truly a 5 star experience. I definitely know who to go to when we need more.
I am completely new to the guitar world and saw that this store had such a positive review so thought Id give them a try and get help to purchase my first guitar. It was the worse customer experience I have had while spending my money there. The sales man was impatient - didn't want to explain the difference between models and made me feel stupid asking Questions. I would not recommend this store unless you know what you are looking for as they do not want to explain or elaborate to new people entering the music world. So I had to do my own research and found a guitar suitable - and unfortunately this store happened to be one of few to have the item. I reluctantly went back to purchase here as it was geographically close spending close to 1000. I was mindful not to ask too many Questions upon my return however when purchasing the guitar I thought Id buy some extra strings as backup. And again a diff salesman asked what strings I would like to buy? I politely asked him to elaborate the differences between my options.. he looked at me rolled his eyes and just gave me me a packet and said this is the standard... speechless. For convenience I bought the item. However this would be the last dollars or time I will ever visit. Absolutely rude even if you spend your money there..cant imagine how you would be treated if you were just browsing. Heed of warning for would be customers.
Went there just to look around. Told the guy I'm new to this and I'm not intending to buy today as I wouldn't be able to carry it on motorcycle. The guy still helped without hesitation. He explained the difference between the guitars, let me try different ones. Answered all my questions, also told me that they are happy to answer more questions over the phone later if I have any. Super patient, knowledgeable. Would drive there and get one next weekend They provide one year free service
Purchased on line. The guitar was better than described, set up, polished and ready to gig. Packaging was bomb proof, with delivery included, interstate and next day, faster than expected. Great service, great product, and a great price too!
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