Greenway, Australia
167 Soward Way
N/A
+61 262932922
Toilets
Wheelchair-accessible toilet
I had a CT scan done by a very caring, professional, happy and liking her job person "Lauren". I felt calmer having my scan done bc of her!! Thank you so much.. . I am going back for an ultrasound in a few weeks. Front desk ladies were delightfull!!! Plus very helpful.
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Receptionist was lovely, CT operator also, didn’t need to wait long. Results came through quickly. Well done IMED TUGGERANONG! thanks
Poor Business processes, lack of focus on the consumer. Incorrect advice given by a contact center that seems to take on average in excess of an hour to field calls. This resulted in a needless visit to have results disclosed - only to find that these cannot be released within a 5 day period. Its 2021 - this is not good enough.
I have never experienced this sort of treatment from a sonographer before. I had two different scans on separate occasions this week. The first scan was done by a friendly lady, who also supervised a student at one point. She did leave him to do the scan on his own at first, which didn’t feel quite right but I wasn’t too concerned. Overall I did have a positive experience with my first scan. The second scan later in the week was where I experienced a pushy, rude and inconsiderate sonographer, who just rushed me like there was no tomorrow. I’m trying to follow her instructions to breath. I’m finishing my breath then she nudges me with the probe to breathe again deeper, then tells me to stop then breathe normally and nudges me again before I could even finish my breath. This happened repeatedly and her non-stop instructions did not help me to relax at all. The nudging and persistent patting of my back whenever I was too slow for her to take another breath and hold it made me EXTREMELY uncomfortable. She acted like I wasn’t doing anything or not listening to her instructions. I almost lost it and couldn’t wait to get out of there.
My wife got her 12 weeks ultrasound done here recently. The staff were dry and unfriendly which would be bad enough for the price they charge but the sonographer (student?) took incorrect images too. When we were told that something is wrong with our baby we were of course devastated. It took almost a week to get an appointment in the hospital where they repeated the scan and confirmed that everything is OK, just the first images were wrong. We were still concerned so we also did the harmony test. Luckily all results are good but this was another unnecessary hassle and cost caused by i-med. Both my wife and her GP called them, hoping for at least an apology but all they got was 'I'll pass on the message'. Rude and unprofessional place, definitely not recommended.
We visited the centre for my wife’s ultrasound & were very excited to see our baby.Unfortunately we dint enjoy our scan because of the sonographer she was really very rude & racist. I wish if the higher management is reading this review to aleast train their staff to provide better customer service ..not at all happy..
Today is my ultrasound at tuggeranong and I am late by 5 minutes due to the bus delay. I took 3 buses and without even considering the situation, they cancelled and asked me to rebook for tomorrow. I am unhappy and then called the main number. They asked me to come to a different center and was able to reach 10 minutes prior. I can understand their situation, but it is also needed for them to understand the patient situation too. I hope we are dealing with humans rather than machines. I cannot blame the bus department for the delay. I am in desperate of doing the scan today and I guess today was not my day with them, but it worked out in the other center. Overall I am happy with I-Med Radiology but the specific centers should also empathy on the patient situations. I am not willing to give even one star for the tuggeranong center but the system is not accepting my review with out one.
My wife had a scan recently The scan done by The student with out any kind of supervision,and took The time arround 2.45 hours which is not acceptable and also not legal to perform The scan by The student themselfs .the sonogapher is very very very rude,arrogant,racist.she dont know how to treat patents.the facility know about her attitude but no one take any Action which is not a good thing.we paid for The scan so you guys Treat The patients look After well .one time they cancel my appoinment with out any notice.i will not sugect to any one to go This Center. There is a plenty of good centers arround in Canberra.pls dont go any one This Center aslong as The sonographer worker there.one of The worst place ever i hv been.
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