Greenslopes, Australia
433 Logan Rd
N/A
+61733332121
Stay away from Austral Cleaners. Very unprofessional company. They ask for upfront payment before they have even done any cleaning. So I paid them upfront, and they were done in less time than I had paid them upfront for - but they refused to provide a refund for the additional time I had been charged. I've made countless phone calls to their head office to organize the refund to no avail. The quality of the bond clean was ok, but there were many areas like window ledges/walls that they forgot to clean. Save yourself the hassle and go somewhere else. These guys aren't worth the trouble.
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It is my first time to entrust my cleaning responsibility to someone I do not know and I’m glad that Austral did not disappoint me. They cleaned my studio type room for a discounted price of 129.00 and I should say that their services is superb! I was industrious enough today to attach a photo of our wash area. :)
DO NOT USE. They accept no liability if the job isn't up to standard. They hide behind the fact that they merely coordinate services as we pay the cleaners direct, absolving themselves of any liability and not wanting to know anything about it stating 'we are not qualified to discuss refunds' and refused to put me in contact with anyone except the cleaner directly. I'm sure they still get their cheque from the cleaner though... regardless of the quality of service. You are best off going elsewhere if you want to avoid headaches.
DO NOT USE THIS CLEANING COMPANY! The cleaners were extremely unprofessional and they barely cleaned anything. The whole property was still very dirty even after they 'cleaned' it TWICE. Absolute waste of time, we ended up cleaning everything again by ourselves and honestly you're better off doing it yourself than wasting your money! STAY AWAY FROM THESE GUYS! If 0 star is allowed that's what we'll give to them. ***In case they reply saying some BS like they don't have our customer record (told you they'll say that, don’t trust them!), our Job ID was #25722 (see email from them below as proof) and we terribly regret our decision on choosing this cleaning company to perform our end of lease cleaning as they did such a horrible job.*** P.S. They operate under different company names but they're all the same (BCIC, Indian company), bet all their 5 star reviews are fake accounts!
My wife booked austral cleaning to clean our house last week. Varun and one other cleaner came to our property and did an amazing job. They were very professional and arrived on time. They had alot of great products to clean my property. There were some paint color marks on our bedroom walls which We tried to remove so many time but they never went but they managed to remove all of them. Washroom looked as new as they were never used. Oven looked like new. We have got our full bond refund. I would strongley recommend austral cleaning company especially varun.
I had 2 very friendly and efficient cleaners from this business for an exit/ bond clean (1 bedroom, 1 bathroom apartment) at a great price. Communication with booking was responsive also. Would recommend.
Poor quality. Very unprofessional and lies after lies about the day and time for the Bond cleaning to be done. All Indian speaking workers. Poor communication. The authorities need to check this business out. Please do not engage in this company... poor quality, poor communication and very unprofessional.
This is a total scam - read the reviews, don't waste your time with this company (note: they operate under several different names). If you book a job with this company, you'll be guaranteed the following: They will charge you extra on the day (in total 480 for a 1-bedroom unit), standard of cleaning is non-existent (your agent's exit report will have too many comments of "reclean required"), the cleaners will be late and/or try to reschedule for another day (30mins before the job is about to start), they will hang up on you when you call (if the number is even still working) and/or transfer you to a new colleague...etc..etc... Do yourself (and your mind) a favour and look elsewhere :-)
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