Mowbray, Australia
186 Invermay Rd
N/A
+61363246222
I was there for 10, 3 employees. Absolutely no acknowledgement that I was there. Well done. No way you're getting our business.
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I could not have asked for a better experience. The windows are excellent and the sales staff answered all my questions and kept me updated during the whole process.
Keep the weather out and the warmth in with double glazing from Glass Supplies.
Extreemly helpful, took the time to find what I needed, and give me options and suggest alternatives as well.
Unfortunately our builder decided on Glass Supplies windows and doors for our new home. All of the expensive double glazed metal frame doors whistle in the wind and let in drafts. 50% of our window winders failed within 12 months and needed replacing. One door was particularly bad and recently we had Titane take out the near new door and replace it with one of their doors. Right from the start it was brilliant. No whistles or drafts in the strongest winds, without the need for any third party products. The maintenance guys at Glass Supplies were great and always willing to try to fix the problems but ultimately the product let us down.
Misinformed about screen door to my sliding door was told by Salesman (launceston) that it was possible not to have a Centre break as to not interrupt my views -anyway windows turned up with Centre break in screen door ,sent back with delivery truck same day requesting the salesman to call me he never did I ended up calling 2 weeks later only to be put through to factory floor where they explained it's not possible to have no Centre bracket and suggested one at a lower spot on door as to keep views (Great )waited another 2 weeks no screen door called left message no replies sent email was sent a forwarded email requesting my request to factory floor (no reason or apology why I hadn't received it) 1 week later I return home from working away to find exact same screen door with center bracket and also another screen which wasn't for me ,called again no calls back called state manager in Hobart said he would call me back the same day if not first thing morning ,3 days later still no call back from him ,called again still have no reply ,called Launceston salesman who then tried to tell me it was my fault for continually changing my mind...
We had a brilliant first experience with glass supplies, our second experience has been a bit more difficult due to wait times being longer than expected, but the professionalism of the staff, has lifted our spirits.
Great business who go above and beyond.
Deli
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