Salisbury, Australia
24 Perrin Pl
N/A
+61 1300305912
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Friendy, courteous and prompt service and solution. Provided phone numbers and contacts for further assistance and ongoing support.
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We bought a NEW generator from Genelite A Hyundai HY4000SEI on the 07/02/2020 it lasted one day so returned it and they game us another one.And informed us that these are very reliable generators and do not have a problem. The new generator was not used for a few months as it is for our caravan. How ever later on it was used on 2 different occasions and it to failed. So we took it back to Genelite on November 2020 for a warranty claim. After numerous calls to them nothing had been done. Blaming the covid and holiday period. Now 04/02/2021 they inform me that they are waiting for a part to come from China. Which amazes me I thought Hyundai was Korean. So Having to take action with Fair Trading to see if we can get results. I would not reccomend this company.
Nice people to deal with Thanks Aarron and staff :)
fast, friendly efficient.
Great Advice, Great Price & Fast Delivery! Thanks Genelite!
Purchased new generator from my generator a separate company from genelite would never deal with them again as they have no principles and no intention of staying in business no customer Service My generator arrived with starting problems 3000 dud Mygenerator stated they would not replace it and I had to return to there supplier at my cost 220 after 2 weeks many phone and emails l decided to take it to genelite I met Julie hook who agreed that Mygenerator had not given the service they should have genelite offered me a new generator I stated wasn’t happy with that make Julie offered to chase up my refund about 10days later I had my refund i could recommend doing business genelite there Customer service is the best and they were concerned about my refund raven though it was not there sale also Julie kept in contact me through the whole issue i will buy through genelite they are good traders with principles recommend them to anyone
Thanks very much for your prompt response, your advice was very much appreciated. The generator arrived on time , I am very impressed with how quiet it is .Please pass on to Gavin.
Power was out at home for 3 weeks ,,my existing generator failed after 17 years it was time for a new one ,,, ricky passed me onto the most helpful an patient lady i 've ever dealt with ,,absolutely awesome service !! Kelly helped me design what i needed in a generator then was built in their wharehouse ,,,they delivered an awesome product in a really timely fashion !! ABSOLUTELY AWESOME COMPANY HIGHLY RECOMMEND THEM
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