Geelong, Australia
182-184 Moorabool St
N/A
+61 352010569
I suggest anyone looking to complete an online course find a more professional company than Eclipse. I completed a course on 02/01 and never received any further communication. I logged back into the website and found multiple pages to be unresponsive. One page has been 'processing' for 15 minutes. When speaking to a customer service representative 'Ruth' I was repeatedly told to check my email. I did so but no email was ever received. Despite acknowledging multiple bugs on their site, I was told repeatedly "check your email" (perhaps a please might have been nice!?) and told the issue must be my email server - I've been receiving emails just fine including moments ago. It isn't best practice in customer service to blame the customer, it is clear this website has multiple issues and this was acknowledged by 'Ruth' so it is highly likely is with Eclipse's system. Considering it was possible to send my certificate via chat there was absolutely no need for 'Ruth' to argue with me or repeatedly demand I check my email. This goes down as one of the more bizarre customer service experiences I've ever had.
like
Booking online was easy, I have just completed the online training at home on the computer, ready for the first aid practical. Easy to use set up, read the information and multiple choice. I look forward to the prac today!
completed my cpr and first aid refresher course there last year. so easy to apply online and the staff were so helpful and engaging. timely delivery of certificates and in good condition. happy to go there again next time i need to renew my certificate.
Easy registration process. Site gave all the necessary info. Emails tracked the lot. Looking forward to the course itself now.
Great phone support and a well set out course with a great easy to follow online delivery system. Highly recommended
Great teacher very understanding thank Graham parking is problem
The teacher, is a human enciclopedia and the staff is really helpfull.
completed my basic safe food handling certificate here, was easy and simple defiantly recommend
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