Garbutt, Australia
342 Woolcock St
N/A
+61 747812900
Delivery
Wheelchair-accessible car park
We recently had a very expensive Outdoor Kitchen made and installed by Moduline Townsville, I cannot Fault the quality of the products received, however i found the customer service was absolutely terrible, we came across a couple of issues that i was not too happy about and Moduline did nothing at all to work with me and discuss these issues, they made no suggestions to try to help at all, all they were concerned about was the "CONTRACT" and what we signed for etc. Stone benchtops is nothing like the Colour that i choose in the showroom. And we have a bloody black strip down the front of one of the cupboard doors. right in the middle of the kitchen. Sticks out like nothing. We were supposed to have all drawers down one side, they had to change that due to gas bottle, however this was not taken into consideration with the price, i paid for drawers and was told this was one of the reasons the price was so much. this did not change however when i didn't get the drawers i wanted. We used Moduline as they completed our kitchen in our new home when we built 2.5 years ago. Also change over of staff that looked after us half way through did not help the situation at all. Will defiantly think twice before using again .
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I wouldn't even rate then a 1. A mistake on behalf of the designer was made and has been completely swept under the carpet by the general manager Steven! I have tried to get in contact with someone above Steven but it gets sent to him. He will not give me a contact name above himself that I have asked for. Absolutely disgusted with their conduct over this matter . Would not recommend at all. All emails regarding a meeting etc has been ignoref
Great service, friendly staff
Deli
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