Fyshwick, Australia
41/45 Tennant St
N/A
+61 262392360
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From start to finish of our recent build, Regal Homes were fantastic. Happy to answer our queries all the way through, and the final product is great. They completed our build approximately 6 weeks prior to the contract date, and did all they could to accommodate our changes as they arose. Very happy in our new home :)
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We have recently completed a build with Regal Homes in a Rural location. The site presented some unique challenges and Regal Homes stepped up and completed the build on time and on budget. The design experience, the colour and inclusion selections and indeed the building process was enjoyable throughout and we cannot thanks the team enough for creating our new home.
I hardly ever write reviews especially bad ones, but I feel in this instance I must. I can’t speak of the quality of the build as we never actually ended up going ahead but the customer service was disgraceful. Our solicitor sent an extensive email asking to amend certain things in the contract and reasons as to why, following that I received an email from their sales manager with bullying context as if we had done the wrong thing. Firstly I understand some people use a standard contract whether it be a HIA or Master Builders BUT no two sales are the same and we were in every right to request these changes and if they had given a reason as to why it was unreasonable we would have been happy to negotiate. It made us feel threatened and there was no way we were proceeding after being treated like that. I even got a phone call the day after from one of the office managers apologising and saying that he was wrong to send an email like that and it was out of line. We had heard things from people we know about bad experiences before and after with the build with Regal but decided to give them the benefit of the doubt. I’m so glad we never proceeded. Just because someone has over 30 years of experience does not mean they are a good builder or have a good reputation – Canberra is a very small place and word gets around. I hope no one gets treated like we did and recommend people do their research.
Our experience with Regal was very good. We took our own floorplan and they built it on our land in Bungendore. They were well priced and transparent in their quoting - there were no hidden costs. The whole team, from sales through to the site manager and admin, were great to work with AND they finished the build 2 months ahead of time! We have lived in our home for a month now and have not found any defects. Regal are highly recommended.
We have had numerous problems with our regal home. We wanted to use our own electrician. The regal home electrician secretly cut the wires to get back at us for not using him. Bricklayers did bricklaying in the rain. Consequently, mortar is not staying in bricks. The plumber laid copper pipes on blue metal without lagging or on sand. The copper pipes consequently corroded. A new bathroom had to be constructed and all pipes had to be re connected through the roof area. There also did not appear to be proper water proofing in the shower areas.
very very cool house
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