Peakhurst, Australia
7/53-55 Lorraine St
N/A
+61 291464720
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I have purchased from French Knot quite a few times and in every case have found the product to be exactly as I ordered and of a good quality. I have always been extremely happy.. Post was much quicker than I anticipated.
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The jars were beautiful, however one of them arrived damaged/chipped at the base. I was looking for the broken piece in the delivery box but I could not recover it suggesting it was damaged prior to packing. I was offered a replacement or a refund.. I accepted the refund however I was then asked to send the damaged goods back.. I don’t know about other people but that’s just terrible practice and a waste of my time. This company lacks responsibility compounded with poor customer service. And after all that I was only offered a 25% discount because I have no time to repackage and return the jar. I would never have purchased a broken product in store nor would I have paid 75% of the cost for it. I’ll Probably hide it in a corner somewhere - what a waste of money And I still haven’t received the 25% refund. Small or large defect it’s still not what I wanted to buy. I wanted an intact product that I paid for, no real justification required. You sell a product for a price make sure you deliver the goods full stop. It really reflects in your store rating. And the fact that a discount can be offered without physically viewing the product (without your supplier seeing it) also makes no sense to accompany your justification. Finally, as I said I have no time to run around and drop off your damaged goods it’s an additional inconvenience that customers shouldn’t have to do. It may be worth putting that information at check out so people know if they are buying a product that’s potentially damaged they will need to go through that process to get a refund or another product. If I had k own that I would never have purchased.
I was looking for Christmas gift ideas and this store was able to offer a great variety. Also prompt response to my query regarding delivery time.
Super happy with the way they handle their enquiries. I ordered a picnic basket on Ebay (14 days ago) which never came as the facture never sent it due to being "out of stock" and did not informed me. I had to request a refund from Ebay and immediately contacted FRENCH KNOT to help out with my order. Within few hours my order was dispatched and at my front door within 48h. THANK YOU SO MUCH !!!!
Great service from these people. Always happy to answer my questions about their products and love the range.
Dishonest business. My order was cancelled due to a price mistake from their end and no compromise was offered just a simple refund. Sad to recieve such treatment from a business who I thought I'll be purchasing from regularly. To add to this, at checkout I was told dispatch will be made in February but they claimed that there was a refund because they don't have items in stock which obviously they wouldn't nor do they have other buffet sideboards in stock but clearly this is so I don't relieve any item ordered at the listed price.
Amazing, hard to find items like wall hooks and doorbells, stunning gifts and homewares, love this place and well priced too.
Purchased a beautiful mantle clock online. It was really well packaged, arrived quickly and was exactly what I was after. Looking forward to buying a few more lovely bits from French Knot Home.
Deli
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