Fremantle, Australia
18 Essex St
N/A
+61 894333349
Toilets
Lovely essential oil smells when entering the day spa and professional greeting at reception. I’ve had a massage here before a few years ago and was impressed with service and quality. I expected this place would obviously be top notch with spray tanning as well so decided to book one. It’s the first time and last time here for spray tan. Machine was not working and therapist didn’t really want to be there.
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I was unable to make my appointment due to my child being sick so cancelled the day before, I rescheduled another day and when I arrived I was told I could not be treated due to sunburn, I was not offered any other treatment, this was a present for my 30th and as punishment for my situation they took half the amount of the voucher. Disgusting service and the most condescending communication I have ever experienced.
Rang to pay for a friend's facial as a surprise birthday present, and asked the staff to give her a birthday message. My friend didn't get told about this, and ended up paying for her facial herself and left. Three hours later she was rang and told that her facial had, in fact, already been paid for but still no birthday message was given to her. She was told her money would be refunded onto her card but that it would take 48 hours to reach back into her bank account. One week later still no refund. My friend then had to ring Endota four times, and go there twice to enquire about her refund. She then eventually had to go back there again to pick up a cash refund because the money had, in fact, not been refunded to her account at all. At no point did Endota offer her another service or an apology at making her 'surprise birthday GIFT' a 'surprise bithday NIGHTMARE'!!!
Fantastic massage for a stressed body. I felt really cared about..thanks Eva.
Super calming, amazing staff, everything you need in a spa. When I went in for my appointment they receptionist greeted me so kindly and she took me down to their relax lounge and offered me a cup of tea. The music was super calming, the smell was amazing and the tea is one of the best. Then I barley waited at all to be greeted by one of the staff members they were so kind showed me to my treatment room. The whole place was so tidy and they helped me do what was best for my skin and now I feel so confident about it. My skin is so soft and my mind is so relaxed. I definitely recommend going there.
Went there for my birthday treatment (facial&massage) and I loved it! Very kind and attentive staff. The place was clean and very relaxing. Would definitely recommend and go back :)
Had a lovely facial and massage here. Felt totally comfortable and relaxed - no rush and pressure. Would highly recommend!
It was a very relaxing experience while I was having the massage. Decent price for a pregnancy massage.
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