West Perth, Australia
Shop B033A, Watertown Brand Outlet, 840 Wellington St
$
+61893228906
N/A
Mitchell, one of the best Customer Service representative this store has to offer... Store Manager- whoever you are- Mitchell deserves a raise! Absolutely amazing service, compassionate, not too pushy and extremely helpful. Mitchell, my friend you made my day!!
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Thank you Mitchell for all your assistance today! You made my Christmas shopping so much easier. I appreciate when a Sales Person goes above and beyond to assist you. Wishing you and all Fossil staff a great Christmas
Today my cousin and I had the worst experience at the water town fossil store in Perth. The customer service was so bad and the staff was not helpful at all. They were clueless and so lethargic. We wanted to exchange a watch which purchased online and the staff at the store took so much time to say whether we can exchange and then they took around 1/2 hour to check the system. Staff didn’t know how to do it and they asked us to come a little later and they will call the main store and sort it out. We went there after an hour and inquired about it and they have forgotten to call and sort it out. We spent about 15-20 mins again and then we were tired of it and came out of the store because we didn’t want to spend the whole day at the store. I don’t know what to do now about the exchange and I will have to call and go to the store again. They took so much time of mine and the service was horrible. I’m so unsatisfied. Never experienced something like this ever in other brands. Fossil company will really need to pay attention to this matters and increase customer service. I will never purchase fossil brand ever again.
The staff was really helpful and friendly.
Great service from Candice at Watertown - if you're in Perth head straight to her! I got no response from online support for an issue I had, Aus Head Office were polite and friendly but couldn't really help me, but one visit to Candice and it was all sorted!
Bought a fossil smart watch, staff were great at selling but after sale service was poor. Came in a few days later to alter the length of the watch strap as they did not have the tools at the time of sale and was basically ignored for 15 minutes. No I’ll be with you shortly. When I approached the gentleman in the store he said give me a sec!!!! Don’t waste your time in this store.
Have had the most amazing experience with the customer service team. Was having a few issues with a new watch and without hesitation they sent it for review. The service from the repairs team was amazing and I was kept well informed of service status!
Best place to buy watches for good prices.
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