Canberra, Australia
Canberra Centre, Shop EF11/148 Bunda St
$$
+61 1800 941 107
N/A
I have a very hard time getting shoes to fit because of the width of my foot. The young man who looked after me was absolutely fantastic. He couldn't do enough to help me. I found a pair of runners and am very happy with them. Thanks again foot locker.
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This has been my most disappointing retail experience in Canberra. After being in the store for some time and being ignored I approached a sale assistant at the front door who was on his phone. As I approached he waved me away and turned away from me. In hiensite he could have been speaking to his boss or a customer but this call should not be taken on the floor in front of customers. I then picked up a shoe I was interested in an approached another sales assistant as I got closer to him he brubtly said " that's the last one we have and then proceeded to move to the comfort of his sale counter. I was not welcomed to the store or offered any help or assistance, I was made to feel I was interrupting there time. There are at least 10 other shoe retailers in the Canberra centre and customer service is paramount in a successful sale. There was now professional banter such as " How are you , may I help you, can I help you choose a shoe etc etc. I then proceeded to go to Hype, there closer competition where due to the professional and extremely well trained staff I spent 700 on three pairs of shoes. As Julie Roberts said in the classic movie Pretty Woman , when she was ignored in a store , and then returned hands full of shopping bags, " BIG, BIG MISTAKE. Surfice to say I will not be returning to foot locker in the Canberra centre.
Rachael D was so nice, friendly and helpful. Great experience
Pretty good. I like that place. Specially the store staffs are very generous. Also their sneakers collection and price not bad.
I admit the variety of shoes to choose from is limited compared to overseas BUT the easy process to purchase a product and the 5 star delivery service tracking included is fantastic
girl that "helped" me with my shoes was so rude and impatient, if i wanted to try another size she would roll her eyes and come back and throw the box on the floor. When i said the shoes fit really well she came and felt with her thumb and said they were way too small and i need a bigger size, like...no, they fit fine thanks i know my size. And when i said that she just stormed off. But this one guy was there and was sooo nice and helpful, and picked up where she left off...
The customer service was great, they were nice, they helped me in getting the shoe that I wanted, and I enjoyed the store, I just wish they had a bit wider variety of shoes from the different brands, and maybe more seats for people to try on pairs of shoes.
Great customer service but not a lot for girls when it comes to women and clothing. Overall fave shop ever for shoes!!
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