Thomastown, Australia
4 Green St
N/A
+61 394654433
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I knew exactly what I wanted and so after a quick call and booking it in Kostas came and did an awesome job! He was terrific. We’re thrilled. (It would be 5 star, but I did have to double check and press the communication at one point) otherwise terrific.
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This has to be the worst company we have ever dealt with.....an absolute nightmare. They don’t return phone calls, don’t follow up, don’t respond to text messages, don’t come when they say they will. Absolutely unreliable. It has been a long nightmare. If you can avoid this company I would.
Before they had my money were very accomodating. Once there was a problem they became horrible to deal with. Wouldn't returns emails, incredibly rude when speaking to them on the phone. Place blame on the customer. I've since spoken to other people who stated the same. I have since gone elsewhere and I'd suggest anyone else should also.
Have been a customer of Bill's for almost 30 years and have purchased several wood heaters from him over that time. We have always found him to be incredibly helpful and keen to ensure that we got the right heater for the job. Recently a fire brick in our current Morso heater cracked and the lead time from the manufacturer was several weeks. On hearing this, Bill immediately manufactured a ''back-plate'' to support the broken fire brick and keep us going until the new one arrived. He also refused to take any money for this. Would absolutely recommend Bill and his team at Just Flues and Fires for their professionalism, the wide range of heaters they stock and after sales support they provide.
Really happy with the fireplace and great service thank you
Experience with Flues & Fires was pretty poor. There was no advice given on which heater would fit our room, no mention of hearth requirements, no help with installer no show, no communication. From the moment the deposit was paid, there was no help and engagement from anyone. They gave me the number of one of their installers, who didn't return my calls and messages for weeks, then finally gave a installation date several weeks in the future, and then cancelled on the day with no explanation. Flues & Fires didn't help me in any way to reschedule the installation or talk to the installer. They didn't answer any of my emails and I had to call 3 times for them to give him the number of a different supplier and basically tell me "you are on your own". They gave the new installer the wrong technical information, which resulted in him giving me the wrong advice on the size of the hearth. On installation day, he realised that the hearth needed to be bigger and I had to go and purchased another one. The first one cost me 330 and has been wasted. I have received no communication at all from Flues & Fires, let alone some type of apologies. In my view, you are better off going with bigger places like BBQ's galore. You would have a better experience.
Great display of working fireplaces. Good to see what it will look like when installed.
Had a great experience the salesman was great and polite and did us a very good deal. The installer Kostas was very pleasant to deal with and his workmanship was top notch. Very happy with the overall experience. Would recommend definitely. Thanks
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance