Melbourne Airport, Australia
1/8 mace way
N/A
+61393354559
Called them this morning, Mr. Richard was extremely unprofessional and rude. His unique way of profiling a prospect included asking rudely " are you importing for the first time" and Have you paid for the good. On asking his cost for customs clearance his reply" Call me when you have paid for the goods and when you have the paper work" this tells me how hopeless his attitude would be towards the customers. I am glad you behaved the way you did. Also, the mate who recommended you will be getting a piece of my mind too.
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Thank you so much Paul and the whole team for recently helping me about an item I had stuck in customs. To anyone needing trustworthy honest service EC&F love to help people as they did me. Thank you so much.
if i could give less stars i would. Called on the 31/01 at 2pm and spoke with the Receptionist. He was the rudest person ive ever spoken with. He was derogatory and insulting "why would we want to speak with you" were a few of his exact words. Under no circumstances did i use an unprofessional tone. 0/5 wouldn't work with this company, especially when the receptionist was so unprofessional.
Ryan and Paul got us out of a real bind when I had my suitcase full of products taken away from me by the Border Force. They worked swiftly and after hours to make sure my company got our goods back the next day. They went above and beyond, and without their service, my business trip from California to Perth would have been for naught. I would recommend them to anyone.
After having a vintage engine intake seized by customs, I engaged EC&F on my behalf to have the item released. I was worried as I had been away for work so was unaware of the issue until I arrived home and Australia Post were threatening to return the goods back to the US Ryan sorted out the paperwork and had the item released the next day. The following day, Ryan followed up to confirm that the item was in transit to me and to notify him if I hadn't received it within the week so he could follow it up I would highly recommend their services to anyone that found themselves in a similar situation
Very informative and helpful. I have been very impressed by what appears to be a family-run business where the customer is priority. All the team communicates well, is efficient and cares about your product and freight. Thanks Express Customs and Forwarders!
Paul and the team at EC&F were extremely knowledgeable and helpful when assisting us with a tricky agricultural import. Really exceptional customer service and we were very pleased with the outcomes. Would definitely recommend them to others.
As a complete novice to the process of importing items from overseas, I was guided through the clearance steps one by one, patiently. I was very impressed with the dedication to what was a relatively small task, but EC&F's ability to make the complexities of the process easier to navigate was fantastic.
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