Essendon, Australia
54 Napier St
N/A
+61 393728899
Online appointmentsOn-site services
Wheelchair-accessible entrance
Highly recommended. They were extremely helpful from start to finish. I was able to query and make quote adjustments on upgrades and they were prompt and clear at all times. During the visits, the staff were friendly and helpful on all occasions. Time frames were clear and matched what I was told. I had no issues taking another device there to get fixed and the service was just as good.
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Beyond the Box are a professional, courteous and a delight to deal with. Both the Sales and Service staff are very knowledgeable. I have purchased a number of products from this company over the years and will continue to do so in the future.
Whilst I love Apple products, I absolutely detest the model of the Apple stores. Beyond the Box was brilliant - they knew their stuff and quoted accurately. Each member of staff I spoke with was knowledgeable, didn’t assume I understood everything (but didn’t talk down to me). I couldn’t praise them highly enough.
Such a professional and friendly Apple repair store. They have taken great care of my needs over the years and the value that I get for their work is fantastic. Especially if you are a student with limited funds but want a trustworthy repair, cannot recommend them enough.
Amazing Italian food. Better than Italy which I was only there 2 months ago. Easier to come to pentolina than Italy to eat some amazing great food...:)
Selected a refurbed iphone 11 Pro with the advice and friendly assistance of Trinity with some additional input from front of house team. Very patient while I considered the well-explained options, persisted with some unforeseen issues (and my ignorance) with data transfer, and left very happy with a new, fully functional phone and some advice on how to go about fixing an historic Apple ID issue with my previous phone (now transferred to my new one). Refurb phone was great deal, service was excellent!
Great service is rare. These people made me feel like they really appreciated my custom and went out of their way to help me resolve an issue that I had with Apple. They also repaired another computer that I had given up on after my daughter was quoted an uneconomical price at a store closer to our home. So, now I will continue to drive across town to buy future devices from them knowing that they are proud of what they do and treat their customers with respect. Great job guys. Congratulations.
Writing with a throw-away account to avoid being abused and stalked on social media for providing an HONEST review (IF YOU HAVE SPARE TIME AND WANNA HAVE A LAUGH, HAVE A READ THROUGH THEIR PAST REPLIES TO 1 STAR REVIEWS, MOSTLY HIGHLY INAPPROPRIATE AND STALKER-LIKE) Now on to the review. Went in last week for a quote on a minor repair, without even inspecting the device, they immediately attempted to up-sell me on unnecessary repairs which were blatantly not required for this very minor repair. I'm not sure whether the staff member was simply incompetent, or if this is a predatory sales tactic to take advantage of those less knowledgeable Brought it to an official apple store, was covered under warranty and took 20 minutes
Deli
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