Epping, Australia
56A Rawson St
N/A
+61 285922706
DeliveryIn-store shopping
In a nutshell you get to buy north to South Indian groceries. South Indian best ones - Idli batter, dosa batter, pickles, GRB ghee, Hing, Sonnamasuri rice, curry leaves, grated coconut North Indian - Makhana, Rajma, Chole, Basmati rice, wheat flour, paneer Street food - fresh pani puri, samosa Car Parking - free parking space just opposite to the shop Store is also close to the metro. If you find this review useful please click on
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It only takes one bad incident to lose a customer for life. And today that happened with me at Namaste Spices. I have been a regular at the shop for over 1.5 years since it started as it's a neat shop with good abundant supplies of Indian food for which I had to travel far to buy. The Proprietor(Male) is pleasing person with always a smile on his face. Unfortunately the same can not be said for the other Owner(Female) which made sure a simple quality issue which could be reported and offered a refund for the bad items , turns into an unfortunate argument. According to her buying two boxes is stockpiling and their "No Exchange no policy for all items" is for customers like me who try to fake issues to return items. I even requested a Credit note as I am a regular to the shop but it fell to deaf ears. The purchased product had Hair in it which should've been attended immediately but rather I was shown the way to the door to take my issue wherever I can as per her, none of the Indian retail shops in Sydney offer any refunds/exchanges to customers and we have to go back to the manufacturer to sort out issue. What an Amazing customer service indeed ! One Star is for the Male owner as he truly deserves it. I am attaching the pics of the issue here for all my Indian friends and families to review as well and take precaution.
Pros: Excellent shop for all Indian spices & products. Snacks are tasty. Hot coffee & tea available 24X7.The choices are wide and prices are fine. Staffs are agile and the location is perfect. Would recommend the sop to everyone. Cons: Nothing
Great service at the store. Staff members are always ready to help. This store has most of the products needed in Indian kitchens and the store owner is happy to order in more variety of stock when needed. Ps they have the BEST samosas
The owner especially is very courteous and friendly, they make sure they have quality stuff. The shop is fully loaded with all that one would need from an Indian grocery. One reason I have given 4 stars is because your fridges in the freezer section are dirty ( not the standing ones). I did complain to one of the staff but he didn't bother listening to what I had to say... Not good especially when the couple who own the place are super responsive..
A nice shop for indian groceries at reasonable prices around the area, owner is always friendly and helpful to me.
Owner is a jolly and friendly person. Shop is stocked fully with all the indian groceries. I live in Harris Park so on comparing the prices I will rate this shop as 4.5 out of 5.
Never ever i will buy yogurt from this shop again. Had bad experience not once but 3 times. Everytime i bought yogurt from here was sour and thrown without able to consume it.
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