Brisbane City, Australia
144 Edward St
N/A
+61 1300760446
Wanted to charge me twice for failing to follow the instructions left behind kept trying to blame a 3rd party and not interested in helping. No wonder there is 10 day cooling off period
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THE WORST CUSTOMER SERVICE EVER. And that's from the Australian Resolutions Team! Frustrating is an understatement. I called regarding one thing, and was then hand balled to a different department who hijaked the reason for my call. This person, cancelled my monthly direct debit. Not sure why. Only to then state she's cancelled and then reactivated my monthly direct debit. And, when would I like my first payment to commence???? I told her I really just wanted my old payments to continue as they were before she went and cancelled it. The ultimate, was when she transferred me to another one of their "departments", and yet I ended up being transferred to dun & badstreet. So I called back, and went through another 10 minutes of hell, only to speak to someone who decided what I was calling about, is actually a grant that's available. So spend another 15 minutes explaining that what I wanted. All I wanted was..... wait for it! I just wanted to take up the new plan that was offered to me via a letter they sent! I didn't think it was too hard or a job and certainly didn't think it should have taken nearly an hour to deal with this. Seriously!
Deli
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