Chermside, Australia
240 Gympie Rd
N/A
+61738615463
Went here just before my honeymoon to acquire a "fake" wedding set so I didn't risk my real set overseas. I just wanted a nice ring for about 50 so I could wear something during the honeymoon. The staff here were really helpful and had rings in my small size in stock. Every other jeweller in Chermside didn't stock size J rings. Emma & Roe had a beautiful selection of cheaper rings so I ended up leaving with two rings... One of which I now wear daily because I like it so much. The lady who served me was so kind and excited to help me pick out a ring. I had never took notice of this shop before but now I'll make it a go to for gifts for my girlfriends.
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Ok, here is the Update- After being passed on from shop assistant to store manager, then to regional manager and then State manager, we finally resolved our charm bracelet issue by having it fully replaced, at no charge. So for us, it was a great and fair outcome. So, while any business must be diligent in assessing claims, ultimately the final say has to come from the state manager. Any decision from manager under this person must stand up to scrutiny. So the moral of our massage is make sure you drive your claim all the way to the top. Thanks Emma & Roe (Michael Hill) We bought an expensive bracelet a few years ago, it turns out to faulty, we didn't purchase a warranty never expecting we should need it. We are now being told it cannot be fixed and we would need to buy a new one. They made an offer at half the original price, it's a cost for a faulty item that is not our fault. We have bought a lot of jewelry here over the years and we are devastated at the treatment we have received so far. As for the bracelet that's 200 a year for the privilege of buying from here where they are not backing up their product. As the customer we are blamed, as my wife wears the jewelry 24/ 7 as most people do. It is our fault we are told because she wears it in the shower and to sleep. We were not told when we were handing over hard earned money that the product has limited use, ie buy our jewelry but you cannot wear it at certain times.. We are still attempting to resolve this issue, I will provide an update on the outcome.
I was looking for a specific charm that has sold out in NSW so I rang head office and they directed my call to Emma & Roe in Chermside QLD. The lady that helped me over the phone could not have been more helpful. The charm wasn't worth much money (only 14 after the 60% off sale that has been on lately) but this did not matter to the lady that was assisting me, she was determined that I would have the charm I was so desperately looking for, but also had it sent to a Michael Hill near me in NSW at no postage charge (it was like an internal transfer). I seriously could not have been happier!
Good variety and service
This store shouldn't be closing down. It trumps Michael Hill big brother store by miles. Would never shop at Michael Hill again because Emma and Roe is so much better
Staff very helpful nice to get charms with diamonds as elsewhere only cz.
Love the service you get from the staff at Emma & Roe
Very good and helpful
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