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Phone Care Clinic

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Elsternwick, Australia

phonecareclinic.com
Cell phone store· Cell phone accessory store· Electronics repair shop· Mobile Phones· Computer repair service· Screen repair service

Phone Care Clinic Reviews | Rating 3.9 out of 5 stars (8 reviews)

Phone Care Clinic is located in Elsternwick, Australia on 464 Glen Huntly Rd. Phone Care Clinic is rated 3.9 out of 5 in the category cell phone store in Australia.

Address

464 Glen Huntly Rd

Phone

+61 420879798

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

...
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P

Pascale Miller

The guys here are friendly, honest, super efficient and reasonable. I always get phone issues resolved super fast here!

K

Kevin Mcsteen

AVOID AT ALL COSTS. Like other users on here, the replacement screen was of poor quality. It was confirmed by a second provider that confirmed the screen replacement was not an authentic apple product (glass and display) and at a cost of 300. I was offered a free screen projector as compensation instead of a replacement. In reply to your response: Your staff did not communicate that the digitiser was not made by apple! Furthermore, the original screen on my phone was in perfect working order. When i requested to have my old screen returned to me the staff look at each other and spoke briefly before agreeing to return my property. It is clear you harvest pieces for future replacements. The phone cover I purchased from you on the same day has no marks or deep scratches like my screen does. The member of staff that looked at my phone yesterday agreed that is its is very unusual and that there was no signs of damage (abuse/dropping)to the phone, that the wear was a cosmetic issue. However, no refund could be issue as the supplier only accepts electrical faults. FYI, Your direct relationship with you supplier needs to be on different terms than your direction relationship with your costumers! See the image attached: In 2014, I returned a new iPhone to an apple store for a cosmetic screen issue (along side other issues). Apple confirmed that it was a costemic fault, that the glass was too soft - a production error. They said that this issue does occur across all of their product line. To be clear: Communication: 1 star Product quality: 1 star Business practices: 1 star Service recovery: 1 star I don't understand why you seek 'sympathy' for rating you 1 star. Improve your service and products to all your customers and people will offer better ratings.You rating on this occasions is accurate. I do hope your business reviews its approached, it clear from other reviews I don't stand alone, and we simply shouldnt have to put up it with your businesses shortcomings.

M

Marshall Segan

Very good service These guys are excellent -I have used them for several repairs and screen protectors etc and they always give good advice and do not over sell. I have found them to be technically very good and I will go back there when i have a problem with any of my phones. Well done Sonny!

J

Jak Grimm

Asked them to repair the charging port on an Samsung A5 2017. They did it fairly quickly, even though the repair was more complex than expected. But they still charged the quoted price. Good to deal with, excellent communication. I would go there again.

M

Max Wilkins

Professional and friendly service. Went in there to check a faulty phone battery, or so I thought. They stayed after hours waiting for me to get there, diagnosed that the issue wasn't the battery (I'd been told this by other repair shops...trying to get a quick buck no doubt) and then didn't charge me a thing for it. May be able to find a cheaper quick fix elsewhere but wouldn't trust anyone more than these guys with my phone.

D

DAVID CUTLER

Always the best service, thanks guys !

J

Jon Coleman

These guys are super helpful and honest. They will try their best to fix your broken device and let you know if they can’t fix it ( so you won’t waste time and money). They want to make sure you are happy with their service. You can wait for the repair. It usually takes about 30 minutes. The price is reasonable as well

T

Tony Armston

Quick and professional service. He was the only one who agreed to fix the phone when all others in the area denied. He has a can do attitude to fixing the phones and knows his stuff.

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