Melbourne, Australia
27/101 Collins St
N/A
+61 1800670978
I came across eCustoms Broker online, spoke to Greg over the phone, then decided to use their service. They have been extremely professional and attentive with the issue that we had been having with AusPost and the customs. Our parcel was stuck on the "awaiting clearance" status for 9 weeks after arriving into Australia, then went missing. Even though the content was under 1000 AUD and did not require import duty, Greg went through great length, assisted us with contacting customs, we got AusPost to check their RMRC, and found the parcel eventually after 2 months. I highly recommend their service. They have been really thorough and efficient.
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Great service! Unbelievably helpful. A special thanks to Greg Park in particular.
I was scammed for around 10,000 cash on Ali baba and Greg helped me unravell the situation very quickly and efficiently. He did thorough checks on things and gave clear information to me that helped me immensely and asked for no money and was very empathetic also. 100% professional!
I wholeheartedly recommend them if you ever need custom brokers. This was my first time having to deal with this kind of things, and they patiently explained everything, helped me closely through the process and helped the sellers get things right so I wouldn't pay as much. Can't express my gratitude for them and their golden patience, expertise and will to get things done.
Posting a review for the first time, solely because the service from eCustoms Broker was so exceptional that the market needs to know. Don't even think about going elsewhere: the personal, helpful, thorough and amazingly quick service from this company cannot possibly be bettered. Hey Google - why can't I give them 6 stars???
I talked to Greg and he shared all the information I needed. And the conversation gave me the confidence that i was talking to the right person.
Really easy and fast too. Submitted the invoice, customs letter and online website links in the evening and item was released from customs by the end of the next day. Good communications too. Will use again.
Needed help with an import recently and asked Le Google to assist in such. There was clearly one company who immediately rose to the top. Reviews can, and often don't tell the full story though so I still was taking a chance. I am so very glad I did. From start to finish, I was presented with the most thorough communication, communication that I honestly wasn't expecting for this sort of service - it was personal. There was an actual human on the other end who actually cared about providing a quality service and this continued as stated, from start to finish. Every question answered, and a phone call too was handled with patience, courtesy and deft professionalism not often seen these days. Let's put aside the money saved on duty. It was of course appreciated, but not what would make me absolutely, unequivocally use this company each and every time the need arises. That is entirely due to how they treated me as a customer and efficiently handled the transaction. To say I recommend their service is an understatement. Keep doing exactly what you're doing!
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