Eagle Farm, Australia
Brisbane Airport, 23 Qantas Dr
N/A
+61 131213
The office staff are friendly and helpful.
like
Easy parking. Friendly service desk and a toilet for drivers.
Since the international and domestic freight has merged this place has become an absolute joke. Huge delays getting freight from the planes to the freight warehouse. Then massive delays unloading the units
I just want to thank everyone at Qantas Int Air Brisbane for their help. I finally have my cargo after a clearing mix up. Everyone has been great but I cannot remember all who I spoke to. I had the choice of 3 Airlines to get my goods from Mumbai but this is why I stay with Qantas. Importing for many years from different countries I have dealt with many receiving agents at Brisbane Int Airport but it seems Qantas are much more easy going than the others. Cheers Hayden - Owner - Siam Summer
On several occasions I have expressed my concerns regarding safety here at the terminal TO SUPERVISORS & MANAGEMENT Everytime my concerns have been entirely disregarded as if safety has no importance. How Australian (of your poorly selected managment) As management do not care about safety concerns I cannot recommend anyone who cares for human life to set foot on the property. If you want to bring it up with the leading hand or team leader you may very well be sworn at, as I've historically seen (Likely stress from being understaffed or just not caring anymore - like management) The forklift drivers are often flustered and openly speak of being overworked due to staff shortages, why would employees want to turn up and work at a place like this anyway? Avoid this place like the plague. Export counter located on the far left of the building, import counter on the far right. Bathrooms available at those locations. Customer service is "excellent" unfortunately the freight handling terminal can be a real hit or miss on the busiest days - being Monday and Friday afternoon exports, expect potentially lenghty "delays as usual" on these days. The handling team are as accomidating with bypass units / ULDs as their equipment allows them to be (very poor) Lets face it... Qantas openly loads and unloads airline units with forklifts although it's unsafe and against all handling procedures. The one star I have left is definitely generous.
Quick and efficient no BS
The amount of effort the staff gave to help me was above and beyond what I could even begin to expect from customer service. Truly amazing people that work hard to make things as smooth as possible for you. Cannot reccomend enough.
They look after boarding your animals
Deli
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