West Gosford, Australia
3 Enterprise Cl
N/A
+61 243244122
Best price that I could find on my gates and fence panels.
like
Very helpful and very friendly staff. I've been here twice now and I highly recommend them.
Very helpfull
Great products expertly installed.
Great service, prompt delivery and knowledgeable about their products.
Great customer service very knowledgeable.
Ive used Dunn & Farrugia many times. However i wanted to put in an order for some colour max fencing. All got was the old guy being rude trying to shut me down & with a cant do attitude. Ive seem this guy in person & hes exactly the same Rude & looks like he hates being there & that hes putting himself out doing his job. Note the younger fella was always nice & helpful & when ive called they Brookvale store they have been helpful also. Just this bad seed in the bunch has made me go elsewhere. Lloyd
We visited their Brookvale store, saw their ColourMax fencing which we liked and asked for a quote. Had to wait 3 weeks for someone to come and measure up - fair enough if they're that busy. Rob Quinn came, measured up and said he'd email through the quote. After another 3 weeks and no quote, so I phoned. Was told he'd had personal problems but I'd get the quote very soon. Waited another 2 weeks - still no quote. Phoned again and said if they don't want the job just tell me and I'll go elsewhere. "No, no, no" the guy on the phone said. In fact their installers weren't very busy so they definitely wanted the job. He was very apologetic and said he'd leave a big note on Rob's desk and I would DEFINITELY hear back ASAP. Another 2 weeks go by. Nothing. Rang head office and complained. The girl on the phone said that was terrible and someone would ring me back either that day or the next. Another 2 or 3 weeks go by. No-one phones My husband then went into the Brookvale store and said he was chasing up a quote. When he told the guy behind the counter his name he said sorry, but Rob's not interested in the doing the job. I could have exploded. Instead, I rank them zero for customer service, zero for communication and would never even try to use them again. A shame because although this fence was for our own home we have a property development business and would have gladly given them a lot of repeat business. Clearly not now.
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