Fairfield East, Australia
2/5-7 Malta St
N/A
+61 1300 209 998
We confirmed an order with Dr Green in mid November. It has now been over two months. The solar panels are on my roof, but I cannot use them. Representatives of Dr Green have given me conflicting information every time I have called them. They could not install the panels on the original date because they did not have the required size in stock (despite me confirming this would not be an issue when I purchased). They promised I would only be waiting a week for the size I wanted, and then came two and a half weeks later. They initially told me I needed something else installed before I got a Level 2 electrician, and someone would come the next day to complete the work. That person never showed up. I chased the company for the next two weeks and must have spent over three hours listening to hold music (admittedly this was close to the Christmas break). Finally someone said I was misinformed, and I never needed that extra piece of work to be completed. So I booked a Level 2 electrician, who then came and said, no, I had needed that extra piece of work completed after all. I have found very little accountability with this company. While the people that answer the phone are lovely, they promise to call me back and generally don't. I can't get through to a Team Leader or Manager, and cannot get an apology for all the time I have wasted. Don't use this company. They are more trouble than they are worth.
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Last week Dr Green Sustainable Energy finalized my solar installation. They arranged everything from start to finish including the metering connection for me which was comforting as some of the other companies that quoted me were only prepared to install the system but not provide assistance with the connection process. They advised that I would be installed and up n running within 3-6 weeks from making a deposit which they delivered on this promise.
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