Townsville, Australia
1-3 Kingsway Pl
N/A
+61744261703
The room was a good size , comfortable bed and nice size balcony. Good location. The carpets in the room were stained,dirt under sofa cushions, open tea bag in complimentary coffee and tea, hair on carpets, curtains off rails.
like
Room was a good size and had all the facilities we needed. Check in is fairly inconvenient - having to pick up keys from a lock box outside a seperate building and then walk over the road and up a set of stairs to get to the actual apartment. Very difficult with heavy bags. Also apparently takes 7 - 10 business days to get security deposit back which is a long time to be without money that may be needed for other things.
An excellent establishment close to all amenities and services. Very clean modern fully self contained apartments A speacil thanks to Hayden (apartment concierge)who went above and beyound to make my stay most memorable.
Loved the apartment and a great view from the verandah loved it, highly recommended.
Called them before I booked the room to ask a few questions about refunds knowing it’s the wet season and roads may become flooded up north, I was told I would be given a refund if I couldn’t make it due to unforeseen circumstances (weather). Called them to cancel as the roads were closed that day I was due to travel and was then told I couldn’t get a refund, after some discussion I was charged 103 cancellation plus a surcharge for using a visa debit card that I was not aware of. Not impressed with being told I’d get a refund then being told later on that I have to pay to cancel the booking.
Standard hotel room is tiny like a shoebox. Also I had to wait an hour past the check in time because the room wasn't ready. Very disappointing. Madison plaza was a lot nicer for similar price. I was fooled by the positive reviews.
DON'T WASTE YOU MONEY BOOKING HERE ,FIRST OFF YOU YOU HAVE TO WALK 2 BLOCKS FROM THE HOTEL TO CHECK INTO RECEPTION AND WHEN YOU FINALLY GET THE KEYS AND WALK ALL THE WAY BACK TO THE HOTEL YOU WILL FIND THE ROOMS ARE SO SO SMALL THEY ARE THE SIZE OF A SHOE BOX ,YOU CAN ONLY VIEW A COUPLE OF CHANNELS AS YOU HAVE TO PAY FOR MOST OF THEM , WE BOOK A ROOM WITH A BALCONY BUT GOT A ROOM WITH A WINDOW AND THE WINDOW WAS SO FILTHY YOU COULD BARELY LOOK OUT IT AND WE WERE TO TIRED TO WALK ALL THE WAY BACK TO RECEPTION THINKING THAT THEY WOULD OFFER A SOLUTION THE NEXT MORNING AS WE PAID FOR THE ROOM BUT SHE DID NOT CARE AND AND COULD NOT EVEN BOOK US INTO THE ROOM THAT WE HAD ORIGINALLY PAID FOR AS THEY WERE BOOKED OUT SO SHE SAYS ,SO WE JUST LEFT ,WILL NEVER GO BACK THERE EVER AGAIN AND WILL MAKE SURE NONE OF OUR FAMILY NEVER BOOK INTO THERE ,SHE RIPPED US OFF STILL TOOK OUR MONEY BUT DID NOT GIVE US THE ROOM THAT WE PAID FOR .
Really enjoyed my stay - movies and food close by. Easy 15 min walk into city centre. Mattress on one side was terrible but everything else was terrific!
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