Hume, Australia
13 Couranga Cres
N/A
+61 1300347397
Wheelchair-accessible entrance
I was really impressed with my experience. My parcel was picked up in Brisbane last Thursday and delivered in the ACT today (Monday), despite the issues of flooding enroute. The driver was very friendly - the whole process was faultless.
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I was givin very poor communication upon first attempt of delivery, most likely so they could sting me with a re delivery fee. Plus my package looked like it was dropkicked off the back of the truck upon redelivery. after reading most of the other reviews I guess I got what i expected.
Even 1 star is over rated for this company. When i noticed that delivery guy is at my house, i went out to get my parcel. The delivery guy didn't care i was coming out, he was in a hurry leaving "Sorry you missed me" note and left. He heard me calling him and ignored. I called the company and complained. The respond i got was "you received the note, just collect on your own". What a joke!
Easily the worst freight company in Canberra. Similar experience to pretty much every other review with the driver just leaving a card and bailing. When he returned after speaking with the depot 15 minutes after he left the driver had a bad attitude and i stopped him from just pushing the box off the back of the truck.
Initial attempt at delivery was with 2 days, however was not home to receive. Redelivery was scheduled 3 business days later, stayed home all day and it never arrived. No updates, no communications. Pretty disappointed and glad I didn't cover the shipping costs.
My experience has been pretty hopeless, left card without knocking, following the authority to leave instruction or managing to disturb the hypervigilant barking dog. Only pickup option is in Hume which is 40 minutes from most of Canberra and they close before I finish work.
Don't ship with these guys, I was home all day waiting for my arrival and the driver didnt bother to knock on the door. I found all they did was to leave a card in the mailbox. When i called to arrange pick up from the depot i was on hold for 30mins then i was told that no one was at the depot and everyone had gone home and it was 3pm in the afternoon. When the website stated that they close at 4:30. Very unprofessional
Worst Management! My order was supposed to come today by 12pm, Canberra Gungahlin. I saw a truck coming. As soon as I got downstairs, he went. it happened 3 times. He didn't even bother to ring my unit no, call me or stay 5 mins. I have clearly mentioned everything on delivery notice. It's really frustrating again and again to re order and pay cancelation fee because of the driver's negligence.
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