Dapto, Australia
298 Princes Hwy
N/A
+61 242617295
In-store shopping
Haines Glass! what an amazing company to deal with. I have had the pleasure of dealing with them for the last 23 years on a regular basis and they always help us out and their attention to detail is amazing. Keep up the good work and thanks :)
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Amazing staff and exceptional service! Haines was my first call for a broken window and will be my go to for anything glass from now on! Jenna went above and beyond to ensure I was completely informed of the replacement process & my windows were booked in for repair quickly by their amazing staff who are friendly, upbeat and very professional. I can not recommend Haines Glass enough!
small Job was booked in for a week out from first call. The Service initially was great, couldn't fault it. The day the job was booked in, the guy turned up early (which was ok for the Wife). The Bloke didn't have the correct seal for the job (which can be understandable) had to leave and said he will get it today as his other truck is getting serviced, if not he can finish it another day. I was not aware of this (wife didn't tell me) I called up the receptionist asking if I could have an update on the ETA as it was 1:30pm and they said it was booked in for 12pm. She said shell call the tradesman and find out 20minutes later, I called back to see if I could get an update, she started giving me cheek once I stated that "they had told me 12pm" its now 2pm and the mrs had been waiting for 2hrs with no update. (again, mrs hadn't told me the bloke had been around already). The receptionist didn't pass this on to me either (infact I don't even think she knew herself), instead she showed attitude with her replies, denied confirming a time and said that not how we book jobs. At this point I had enough of her lack of empathy for the situation & found her very unprofessional. I told her to cancel the job, in which her reply was "that's fine we don't need it anyway"... Funny thing is, it was one big miss communication between me, the wife & the the receptionist, I honestly would have called back up and said its all sorted out had the receptionist not reminded me " that's fine we don't need it anyway". Good luck with her!
Absolutely awesome service from first contact to completion of the job. After waiting 4 weeks for another company I contacted Haines. Professional & courteous right from the start. Great communication & they did a fantastic job. Highly recommend!!!!!
HAINES PAINS . explains another comment re your compsny. And not just mine..indicates that it us not just myself who was unhappy with your service..and the fact that you even questioned my one star rating to you..is another attitude of your staff manners..I live 5 doors away from you. Was promised a 7.30am or 4.30pm quick revisit to a fix a clip..(only) which was not carried on the first check of the job at hand..it took only a few minutes..some 7 days later ..and 5 phone calls to have a return ..this and office managers manners. And my second ..not first..unsatisfactory dealing. With you..was my reason for 1 star service..y Trust me. I will not contact you again.. ever. And found a charge of 180 dollars to be excessive for the waiting and inconvenience.. Your customer service. Re even i have to call 5 times. Speaks volumes..
Great service, friendly, efficient and professional. We have used this company a number of times for different jobs around our home and we have always been impressed by the prices, service and outstanding results. We had them out the same day when a glass door smashed and it was replaced in no time. Would highly recommend them.
We approached Haines glass to help us restore a glassed topped coffee table that was accidentally broken during a house move. This table had alot of sentimental value and belonged to a deceased relative. We needed a replacement glass panel that was an unusual size shape and colour. They did an amazing job and matched the broken glass panel perfectly at a great price. Can't recommend them highly enough.
Fantastic service and communication. Haines helped us get a smashed window in our home fixed same-day. Great team on the phone and tradespeople in person. Couldn't recommend them more highly.
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