Dandenong, Australia
71 Stud Rd
N/A
+61 397946336
Toilets
Very poor receptionist, I wish I could review zero, I called today for a request in a very nice way and he told me off and hanged up on me. Man (receptionist) people coming there to solve their mental health problem you should know how to treat them in the best way.
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I agree with all the commentators that the receptionist is rude and abrupt, but Nadine the psychologist is amazing and helpful. I give her 5 stars, but the practice itself, three. For a bulk billed service, the practitioners are fantastic.
Incredibly rude man on reception. I left a number of messages which no one returned. When I called up he got very defensive and said he receives a lot of calls a day and can’t get back to everyone. there was no apology or empathy and he eventually hung up on me. This is appalling given the types of patients they deal with. Reading the other reviews there seems to be a pattern to this behaviour, I’m surprised people still visit this clinic.
I love my psychologist but the reception/admin are incredibly rude and don’t know how to talk to people. I hate calling to book etc
Wasted my time during this place, called up and get told in a rude way to email them instead and when I asked how long it takes to respond seeing how I didnt get a response in 4 days, the receptionist snapped back with "I have no clue, its different for each test and you'd just have to wait and see" Right after I called New View Psychology, a very kind receptionist answered, within 2 minutes they had put me down along with what tests and said they'd respond within one day. Wasn't that hard was it?
Herman, I would suggest working in your communication skills and maybe hiring someone to take client enquires because from my experience you are quite unfit to conduct this task competently. Also, when a client requests access to their personal data in accordance to the law I suggest you comply or close your clinic if you are not in the business of assisting people to better their lives. Appalling, unprofessional and I would recommend anyone to look at other options for great wellbeing.
If I could review zero stars, I would. Herman is rude, unprofessional and very abrupt on the phone. Hanging up on people to have feel an urge of power is low. Especially in the line of work this business runs. This business needs to reassess the man they have of the phone, and as there director. He shouldn’t be working with metal health patients if how he is on the phone is how he treats the patients. Won’t recommend anyone for this business.
Please have a properly trained receptionist on hand that has the proper etiquette or understanding of mental health, the gentleman I spoke to on the phone was very rude and did not express any form of sympathy towards me. I hear of great psychologists, but from what I got from a first time experience I am not thoroughly impressed.
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