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DAI Post

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Braeside, Australia

daipost.com
Logistics service· Logistics and Supply Chain· E-commerce service· Courier service· Freight forwarding service

DAI Post Reviews | Rating 4.4 out of 5 stars (8 reviews)

DAI Post is located in Braeside, Australia on 17 Capital Ct. DAI Post is rated 4.4 out of 5 in the category logistics service in Australia. DAI Post is a professional distribution and logistics organisation, characterised by a flexible, often fast paced & changing business and technological environment. DAI Post specialises in the management of postal services with a reputation for professional and revolutionary service delivery. Our core service revolves around offering Priority Periodicals; Publications; Printed Matter; Parcel and Tracked parcel delivery services primarily inbound into Australia, New Zealand and Asia from offshore. We currently have channels from the UK, USA and Asia to Asia-Pacific region. We are an Australian based company with hubs in Asia, UK, USA, New Zealand and Australia. We offer in-country 3PL services including customer service, active returns and storage and fulfilment in Asia, Australia and New Zealand. With these services we can offer you an in-country presence for you or your clients' brand. Our company vision is to offer International innovative postal solutions to all of our clients professionally and quickly. Visit our website to find out more (www.daipost.com).

Address

17 Capital Ct

Phone

+61 385861200

Company size

11-50 employees

Headquarters

Braeside, Victoria

Founded

2008

Open hours

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Maja Divjak

My parcel went missing for five months because they simply did not bother to deliver it. I work at a large hospital with a loading dock that is open from 8.30 to 4.30 everyday, except public holidays, so there is no excuse for not being able to deliver an item. They simply returned my parcel to the DAI warehouse and then designated it as 'delivered'. I spent weeks trying to track down the item, thinking it was gone for good before discovering this. Once I made contact explaining this, onsite staff were very helpful and went out of their way to deliver the item by Australia post in a timely manner, so I'm giving three stars for this good service. But in all reality, the item should have been delivered months ago and no one made a single attempt to contact me or the sender to let me know what had happened.

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Vani Gupta

I had an important parcel being delivered from overseas, and on the day of delivery the partner courier did not deliver it and marked it as 'return to sender' without contacting or notifying me in any way. Luckily I noticed and DAI Post's customer service team were extremely helpful via phone and email in working through solutions. Best of all, they were able to intercept my parcel before it was returned to USA and even delivered it express via Australia Post. I provide speech therapy to children and this specialist resource was very valuable for this reason. This is definitely the best, most positive, experience I've had chasing down a missing parcel. Thanks to all on the team at DAI that helped me!

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Kathy Godden

DAI Post were fantastic. They resolved the issues I was having with customs quickly . great communication too

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Allan Keogh

I waited 2 months for my parcel which had an estimated time of arrival of 1-2 weeks. The tracking was awful and the courier provided fake excuses for not being able to deliver the package which left me furious. Despite of all this I haven't given DAI a 1 star review. This is because they provided adequate support once I had complained and when requested, passed the package onto a different service. I really do appreciate the fact they did this. After my experience I would not recommend DAI post but I must admit they put effort into rectifying the issue.

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Tiffany Chan

Simply amazing, DAI Post should be the role model for other couriers in the industry. Precise and attentive customer support (unlike their competitor gets their robot to talk to you which doesnt understand anything), and able to rectify address that was input incorrectly by seller and re-sent the parcel promptly. Thank you!

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Eszter Nagy

Whilst the customs clearance for overseas parcels can sometimes be frustrating, the Customs Team at DAI were methodical in their communications and most professional in their dealings with me and ensuring my parcel was received with as minimal delays as possible. Marie Joy was helpful and patient with me also.

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Lisa Fox

Some initial confusion regarding the parcel delivery but Marie was onto it & had it sorted out very quickly with a great outcome. Thanks Marie.

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Laurent Mathieu

The customer service was great and reactive via phone, contrary to email.

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