Crows Nest, Australia
116 Alexander St
N/A
+61284157400
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Had a brief but useless experience with this company. Unprofessional in the extreme. Would advise both businesses and the public to use a different market research service like Realtime Research, who are much more effective.
Comfortable facilities and well managed customer focus groups.
Always pay well and have lots of interesting research great team
Session will probably start late Gift card was absurdly small amount and only usable at a few places (not the usual woolies etc). Pretty useless
I initially gave one star because -- I joined Ekas as a consumer panel for over 5 years. It has been great, reliable and interesting focus group, individual interviews, product testing etc. Sadly, in the last 6 months or so, the Firm has failed miserably regarding its failure to eventuate a Medical Survey interview after obtaining very detailed and confidential medical data. I became concern and emailed, faxed my concerns... BUT have absolutely NO responses from the Firm. This is concerning issues indeed, given the Firm holds a lot of data and has an extended arm in "Select Opinion". Change the rating to 5 stars - Because... I emailed the CEO regarding the above concerns. Received an immediate response from the CEO with reassurance that data from "aborted" projects are deleted and private details not shared. In addition, a pleasant surprise that Ekas also shown a sign of good-will, will forward me the agreed incentive for the aborted project. Good on you Ekas!
All I have dealings with Else have been excellent: selectio, being informed, good venues when required and no difficulties with any employee or decisions.
The Company failed to email me details or phone me about my research session,Had me wait outside the building for the session. I signed to attend a session once provided access to the building ,then outside the session room was told I wasn't needed for the session. I found the whole experience very unprofessional and embarrassing. I wouldn't suggest anyone use this company for research.
Deli
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