Cremorne, Australia
167 Cremorne St
N/A
+61 1300 793 130
MYOB has to have one of the worst customer service divisions I have ever experienced. Hour upon hours of waisted time spent on the phone to try and resolve the simplest issues. Been over a month and still not resolve. Try Cero, it has to be better than what I am experiencing.
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Have tried to get in contact with people at the head of product development for weeks with a new concept and have got no response. Crazy that they do not know how to communicate! Poor showing
Worked here for 7 years. Best job I ever had with amazing people, culture and workplace!
The original MYOB was superb and the new version is trying to copy this but with a 90% replication accuracy. For instance I was able to run a straight mutli period P&L and now I have to perform a number of tasks to get close to the same report. Help lines are a lucky dip. Somehow you need to get your old Mojo back.
Great place to work. Lovin' it
MYOB probably was a great product back in the 1990's. Now the visual presentation of data is woeful. The ability to share financial information is beyond complicated. The constant updates, ability to log into the system is admin heavy leaving the user with a high work-load. And the help belongs from a bi-gone era. MYOB is a product designed by people who don't do the work. Hopefully one day someone on the product side will stand, even for a brief moment, in the customers footsteps. Walk in the customers shoes. Walk in the customers' accountant's shoes. Understand why the word MYOB stands alongside tired and draining.
If you are selling a product and / or give refunds. FIND another product. MYOB is deceiving and the company does not give its 1.8% commissions back.
Using MYOB Live has changed the way we process accounts in such a positive way! Sure, it has its moments but what program doesn't? I would highly recommend MYOB to any business needing a reliable accounting software program.
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