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Lovisa

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Cranbourne, Australia

lovisa.com
Jewelry store· Costume jewelry shop

Lovisa Reviews | Rating 3.7 out of 5 stars (4 reviews)

Lovisa is located in Cranbourne, Australia on 125, 71 S Gippsland Hwy. Lovisa is rated 3.7 out of 5 in the category jewelry store in Australia.

Address

125, 71 S Gippsland Hwy

Phone

+61 361242036

Service options

In-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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W

WEBBER TSAI

Having my first piercing in Lovisa Cranbourne, I just fwalk in their store on Saturday about lunch time, my first time. Providing great customer service second to none, Their staff, Gallie are very professional to carry out my lobe piercing and explain how to look after my ear. Will diffidently recommend my friends to here , thank u Gallie

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Rezaur Rahman

Very rude and unprofessional customer service. Went there for a refund and in return had a very unfriendly response from the girl at the counter. She was not even sure how much refund it would be. Spoke to their regional manager who was also not helpful. No clear refund policy in the store also. They wanted to give refund only to my bank card that I used. I used the card for refund but unfortunately I couldn’t remember my pin. So I requested if they can have my signature instead of pin or they can give me cash or if I can use any other card. I told them I am their regular customer and I am already in their system. But they insisted me that’s the only way by using PIN number of the same card to have refund. Eventually they gave me the refund by accepting my card signature. They could have done it earlier. At the end that girl in the reception told me not to come to their store and harass her!!!!! If you can’t help out your customer, don’t do this job. But don’t give that type of advice to your customer. You will destroy your business. Any way I will go to other store to buy jewellery but not to Lovisa anymore.

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Tarquin Witney

Good service best in the centre

P

paul weiser

Appalling service at it's finest. Purchasing jewelry from the store, in under 5 hours returned it (FULLY SEALED), to be told there's no refund nor exchange. A very small minded company claiming to sell budget jewellery without backing up there word. My local milk bar man would exchange container of milk for me 2 days later, should I change my mind. This is called integrity and being honourable. It was a 60 purchase, although we are not from Cranbourne the demographic is clear of the area they are ripping people off. (Try doing this in Toorak !)We chose to leave our purchase behind, and told the girl at the counter that tried to get our money back for us, to please pass our jewellery on that we purchased but they won't refund, to a person or child that could use the product. Disgraceful and I hope the only good thing that comes out of this transaction is someone that needs the jewellery more than the shop needs their pitiful 60. Go do a customer service course with the money you stole from us.

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