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Consumer Protection - Department of Mines, Industry Regulation and Safety

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Perth, Australia

dmirs.wa.gov.au
State government office· Government office

Consumer Protection - Department of Mines, Industry Regulation and Safety Reviews | Rating 2.2 out of 5 stars (8 reviews)

Consumer Protection - Department of Mines, Industry Regulation and Safety is located in Perth, Australia on 2/140 William St. Consumer Protection - Department of Mines, Industry Regulation and Safety is rated 2.2 out of 5 in the category state government office in Australia.

Address

2/140 William St

Phone

+61 1300304054

Accessibility

Wheelchair-accessible entrance

Open hours

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Y. G Forster

Called to get advice before sending out a statement to our customers to make sure we were doing the right thing, as it's a brave new world of cancellations under Covid-19. We followed their advice exactly and then a month later got an email saying they had received complaints about how we handled it... WHEN WE LITERALLY DID WHAT THEY SAID?? What a joke.

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Rosemaree Cunningham

I am leaving this review because I don't like seeing poor reviews which have no real substance, (or facts) and represent no more than personal venting. I had dealings with Consumer Protection over a period of two years, with respect to a tree lopping service not acting within the rules of the law when quoting a job. Although I managed to get my payment refunded directly through my Visa card, the team at Consumer Protection took on the case based on unlawful actions by the service provider. They had previous complaints about the same tree lopping service provider and wanted to stop this company from repeating their unacceptable business practices. All they asked of me was to appear at court as a witness, and provide factual details of my experience. The initial Magistrate's Court case against the tree lopper didn't stand, but Consumer Protection department believed that a law was broken and so decided to appeal against the Magistrates Court ruling - their appeal was won, and a legal precedent established. To me, this is testimony to the fact that if a law is broken by a trader, Consumer Protection does indeed help the consumer - but the consumer does have a responsibility to provide clear evidence of facts. Without facts, or evidence that a law was broken, we can't really expect them to do any more than negotiate a compromise.

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Trevor Arthur

Zero stars, complete waste of time reporting your complaint to these people. They could not care less if you have been ripped off by a retailer hundreds of dollars. I was sold a dodgy security door that does not even close. Its not like it was a toaster or something lame, its a product I rely on to protect. They did not send the complaint form after 2 calls and spent 2 hours on hold on Friday calling for the third time. Forth time I just get a busy tone now. To all the people reading this I would not bother trying to resolve it by calling these people. I recommend you take the law into your own hands and use you imagination instead. After all... as Justin Timberlake says... what goes around, comes around.

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Gerard Malan

As long as unsupervised, lazy, employees with no commitment to work and in addition sadly with tendency to lie (like Helen Hart and Margaret Pinkus) are employed in Consumer Protection, far long dodgy businesses in Australia will thrive and flourish keeping customers to be ripped off from their money with no consequences at all. If no significant change in the department is going to be introduced very soon, keeping positions there (paying wages to employees for their poor job performance) will continue to be a total waste of taxpayers' money! Dodgy businesses though can be for sure quite positive, optimistic, and very happy to keep the things in the Department as they are NOW, while many WA customers (incl me) are feeling very disappointed with Consumer protection workers job performance and my time to help (not myself but thousands of WA consumers mainly) unfortunately wasted. Shame!

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Mike Fay

I was having difficulties getting a refund from an overseas airline that cancelled my flights due to the Wuhan Virus. They had given me a case number; said it might take a few days. Months later and after numerous failures from them to respond to my messages I got in touch with Consumer Protection. Well done Linda and Jessica! Within 3 weeks my refund was credited to my Account. Good Work!

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Dan Rolfe

They don't know the law. They actually told me manufacturers warranty supersedes Australian Consumer Law. False!

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Pay It Forward

I have used these guys a heap of times. They are great. I haven't across any rude people. I don't think there has been a case they haven't gotten me a satisfactory outcome on yet, and I would say that they have helped me out on at least 10 cases over the years through the various name changes they seem to go through. It's 5 stars from me.

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Chris Roberts

What a waste of space Pearl Wilson. I contacted ConsPro about a scam Woolworths email and I get a prompt for my credit card details to pay for a legal opinion. What a joke, ConsPro are no better than the scammer.

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