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Consulate-General of the Federal Republic of Germany

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Woolloomooloo, Australia

australien.diplo.de
Foreign consulate

Consulate-General of the Federal Republic of Germany Reviews | Rating 3.1 out of 5 stars (8 reviews)

Consulate-General of the Federal Republic of Germany is located in Woolloomooloo, Australia on level 17/100 William St. Consulate-General of the Federal Republic of Germany is rated 3.1 out of 5 in the category foreign consulate in Australia.

Address

level 17/100 William St

Phone

+61 283024900

Accessibility

Wheelchair-accessible entrance

Open hours

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Marie Renton

I had a very pleasant experience at the German Consulate today and while I do think some negative reviews might be warranted, I had a positive conversation with Frau Gleitsmann today. She was friendly, reassuring and not at all like I am used to from public servants back in Germany. Also, the security guard was very kind today and the overall atmosphere in the Consulate was was warm and welcoming. This is what makes me look forward to my next visit and appreciate the diplomatic services of my country of origin.

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Ritika Bhandarkar

I was a little nervous to go to this consulate after all the bad reviews, but definitely feel they are unwarranted. Service was kind, quick, and super professional. I had my visa documents approved in less than 24 hours and was accommodated despite being 40 mins early to my appointment. Additionally, my calls and emails were answered in a timely and polite manner. I understand Germans can come across as harsh, but having lived there for 5 years, there is definitely no malicious intent behind this demeanor. A very positive experience :)

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Marc Eberlein

Probably the laziest germans in australia!!! Tried to call like 7 times during the business hours, never got answered. Then called the "emergency" hotline cause my visa is about to expire and i need a emergency passport cause my new one hasn't arrived yet". NO ANSWER!!! I sent and email/ left a massage on the voicebox twice. Guess what? No answer!!! I mean dont take me wrong but you're open 4 days a week for like 3 hours each day and you still wanna tell me you're not able to do your Job properly in this time? Thanks for nothing! Much appreciated!

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Maryanne Piper

If I could give zero stars, I would. I have just finished a detailed complaint to be given further to Berlin. My purse was stolen while in Australia, including my permanent residency digital identity card for Germany. I rang the immigration office of Cologne to ask if I could receive a letter or documentation stating this from them, so that I could re-enter the country again without problem in January on arrival at Frankfurt airport. Cologne immigration office told me that anything regarding stolen identity cards and documentation in a foreign country must be reported to and resolved at the local Consulate/embassy. I rang the consulate in Sydney and spoke to a very sarcastic young man, extremely impolite tone of voice, that simply stated that I have to apply for permanent residency again in Cologne. They gave no thought as to how I could re-enter the country again at all. What they seem to have NOT understood, is that I needed a letter or some documentation from them stating my card was stolen, so that I didn't have problems with customs on my arrival in Germany. They simply said they don't issue permanent residency. I rang Cologne again, who said they can't do anything, only the embassy in Australia can. They did not understand or take the time to understand the request at all. NO SERVICE whatsoever. I wonder why these people are employed in this country if they don't understand or practice local courtesy or manners. This case has been registered with local authorities in Australia, as well as Berlin. Extremely impolite attitudes towards others and locals while here in a foreign country representing their own country.

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Muhammad Usman

Was there today. Service was smooth. Just wish if they can attend to our calls. I know sometimes it is busy and it is not possible all the time. Hence giving 4 stars.

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Sima Chamoun

Such a pleasure to deal with them. I booked my appointment accidentally on Wednesday instead of Thursday and when I told the guy that I came from Melbourne he was such a nice welcoming. The lady in the counter know her job and what to ask. Very professional, efficient and friendly. Thank you and so excited to visit Germany.

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Marty Eigner

Good service and friendly staff.

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Boomerang Air

Communication is non existent, no answering of phone calls or multiple emails even weeks later. Due to no reply, I have lost multiple thousands of dollars due to missed flights and my family is now being held hostage with no visas and no passports and I am forced to return home to Europe without my family. This is unacceptable and non-compliant with EU Directive 2004/38/EC, The Visa Code & Handbook and the European Commission’s Communication of 30 March 2020 regarding minimum service during COVID-19.

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