Condell Park, Australia
320 Edgar St
N/A
+61297900303
I bought a Step 2 clubhouse climber from Playsafe Kids. They have great prices, probably the most reasonable online. Its a family owned business, I dealt with Angela who was extremely helpful. I would highly recommend Playsafe Kids to anyone looking for children's toys. My girls love the clubhouse climber!!
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I was sent an item that had a piece missing making the item absolutely useless. After numerous emails with no reply I was finally contacted weeks later and informed they had sent the missing piece. This piece has never arrived and Angela has asked me to follow it up with the transport company. This business completely lacks customer service. I will not be purchasing from them again and highly recommend that you reconsider before doing so yourself. I would leave a lower review if that were possible.
We contacted Angela via website chat on Saturday night about kidkraft Uptown Espresso Kitchen and Mini puppy dog ride-on, she confirmed they had both in stock and to call her on Monday to organise collection. When I called on Monday Angela confirmed again she had the stock and if I wanted them to pay now with credit card over the phone which I did. I asked if we could collect on Thursday and she said this was fine. Funds were taken out the same day. The kitchen at playsafe kids was 249 and the mini puppy dog was 65. The exact kitchen sells at Zanui for 219.95, Jdkids for 227.95, Kindtokids for 229.95, Templeandwebster for 224 and many other places cheaper than playsafe kids. Because they had the mini puppy dog ride-on we didn't mind paying more for the kitchen. We were very keen to get the mini puppy dog ride-on for our son for Christmas and were unable to find it elsewhere. When we got there to collect the toys we had to wait over 30 minutes and were told you can either have the green horse or the plane ride on, 2 completely different toys to the mini puppy dog ride-on. I advised we had ordered it and paid for the mini puppy dog ride-on and was told by Angela well we don't have it, we only have the green horse or plane ride-on which do you want. No apology, explanation or offer of a refund. I asked when they would be getting more stock in and Angela said it will be months. This was our first experience with playsafe kids and with only 1 day before Christmas eve this has completely ruined our gift for our son, he doesn't like the colour green or horses. We are very disappointed. The mini puppy dog ride-on is still available to purchase on playsafe kids site.
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